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BT hub has started having issues

Dmc19 — Sun, 04 Dec 2022 04:37:43 GMT

I switched over to Bt over a month ago and have had no issues but all of a sudden my wifi has stopped working completely. The lights on the box are going solid blue for a couple of seconds then flashing purple then flashing orange and repeating these steps. I have tried resetting and turning it off but nothing is working. Pls help

Re: BT hub has started having issues

imjolly — Sun, 04 Dec 2022 08:37:45 GMT

your wifi is dropping because your hub is losing internet connection hence the colour changes

check you have a dial tone and then dial 17070 option 2 should be silent - no applicable if you have digital voice

check you connections - are you connecting to the master phone socket or a small openreach fibre modem ONT?

Re: BT hub has started having issues

DavidM — Mon, 05 Dec 2022 17:35:20 GMT

Hi @Dmc19 and welcome to our community.

Sorry you're having a few problems with your connection. Can you please try the advice posted by @imjolly and get back to us?

Cheers

David