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40/10 fibre profile instead of 55/10

drbobsevilweb — Thu, 15 Dec 2022 20:49:35 GMT

Hello,

It seems that my line has been changed from the 55/10 profile to 40/10 profile, it's quite strange as I'm not on a banded profile at all.

Re: 40/10 fibre profile instead of 55/10

NeilO — Thu, 15 Dec 2022 20:57:38 GMT

Hi @drbobsevilweb that looks exactly like a 40/10 profile. I presume you have the fibre 1 package if it should be 55/10?

The moderation team will be happy to help you with this, I'll send you a private message so you can send over your details.

Neil

Re: 40/10 fibre profile instead of 55/10

imjolly — Thu, 15 Dec 2022 21:02:49 GMT

Your connection time is only 12 minutes was that manual reset or hub dropping connection? Has the hub been dropping connection often or have you been restarting hoping to improve speed?

Does MYBT show package as fibre 1?

Re: 40/10 fibre profile instead of 55/10

drbobsevilweb — Thu, 15 Dec 2022 21:11:57 GMT

I've left it stable for a few days as I was having drop outs at midnight for a short period and left it hoping it was just a banded profile, I did restart it the once to no avail, I know restarting too many times can cause the DLM to kick in so didn't want to tempt it with that

Re: 40/10 fibre profile instead of 55/10

StuartH — Fri, 16 Dec 2022 09:26:03 GMT

Hi @drbobsevilweb

I can see we've got your message we're a little busy right now but we will be in touch with you in a few days to sort this out for you.

In the meantime leave it connected with no restarts that always helps when we investigate these.

Thanks

Stuart

Re: 40/10 fibre profile instead of 55/10

TtvR5TW1 — Fri, 16 Dec 2022 16:31:38 GMT

when i first got bt i was paying fibre 2 66mb down/20 up then they lowered me without asking or telling me, they do it to everyone for more money

Re: 40/10 fibre profile instead of 55/10

licquorice — Fri, 16 Dec 2022 16:46:17 GMT

Total nonsense