This topic

Broadband set up.

Ramsay01 — Sat, 17 Dec 2022 11:38:26 GMT

I’m currently on Vodafone super fast broadband which uses a BT line. I’m trying to switch over to BT. The open reach engineer was out the other day and says they need to dig up the road as I don’t have an outdoor connection. My outdoor connection is actually in my electric cupboard with wires running underground. Why can they just use my line already, when I’m a new build house? It’s going to take weeks to do as well as they need to get permission to close the roads etc. I’m not going to be getting any better speeds either. Am I probably better just staying where I am rather than trying to change providers?

Re: Broadband set up.

imjolly — Sat, 17 Dec 2022 11:45:33 GMT

can you enter your address and post results as this will show what is available to you

https://www.broadbandchecker.btwholesale.com/#/ADSL

do you something like this in your home

Re: Broadband set up.

jac_95 — Sat, 17 Dec 2022 11:46:33 GMT

@Ramsay01 what does it say for your address? https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

@imjolly snap 😄

Re: Broadband set up.

Ramsay01 — Sat, 17 Dec 2022 11:55:46 GMT

That’s what he installed the other day in my hall. In
my electric cupboard I have a blank box covering which when the engineer previously put on when I had BT before at the property as I had my main connection run upstairs instead of down ( as I’m an upper 4 in a block)

Re: Broadband set up.

jac_95 — Sat, 17 Dec 2022 11:59:59 GMT

Do you have a picture of the blank box?

Also please can you include the text below that table.

Example: https://landlinesgo.digital/checkmyline/

Looking for the parts stating of an ONT already exists and is active.

Re: Broadband set up.

imjolly — Sat, 17 Dec 2022 12:02:12 GMT

can you post the notes which were below the available connections

are there any lights lit on the openreach ONT?

Re: Broadband set up.

Ramsay01 — Sat, 17 Dec 2022 12:01:39 GMT

Re: Broadband set up.

Ramsay01 — Sat, 17 Dec 2022 12:02:58 GMT

Re: Broadband set up.

Ramsay01 — Sat, 17 Dec 2022 12:03:17 GMT

Re: Broadband set up.

imjolly — Sat, 17 Dec 2022 12:03:20 GMT

that pic is just a phone socket and not suitable for FTTP broadband

Re: Broadband set up.

Ramsay01 — Sat, 17 Dec 2022 12:04:30 GMT

i know it’s a blank socket , that’s what he put over it as it’s not in use.

Re: Broadband set up.

Ramsay01 — Sat, 17 Dec 2022 12:06:23 GMT

He installed That cause he said I didn’t have one like my down stairs neighbours. That’s cause I live upstairs and that’s what it is in my cupboard

Re: Broadband set up.

Ramsay01 — Sat, 17 Dec 2022 12:08:15 GMT

That’s what my down stairs neighbours have in the street. No one that lives upstairs have these. Is this cause the cables are being run under the floor into the electric cupboard?!

Re: Broadband set up.

imjolly — Sat, 17 Dec 2022 12:08:25 GMT

shows FTTP available to you

can you post the notes which are below the results

Re: Broadband set up.

Ramsay01 — Sat, 17 Dec 2022 12:09:44 GMT

Re: Broadband set up.

jac_95 — Sat, 17 Dec 2022 12:33:02 GMT

@Ramsay01 Ok so before you were on fibre to the cabinet (FTTC).

Now you are moving to full fibre which is a fibre cable all the way to your property from the exchange. This is why you now have those two new boxes, outside one is a customer connection point and the inside one is the Openreach ONT that converts the light into electrical signals a router can understand.

Full fibre is the priority product once it's available, which it is to you, hence why you are moving to full fibre as part of the migration to BT Consumer. Your copper line will be ceased which delivered your previous broadband connection (FTTC).

Full fibre has lots of advantages over FTTC or other copper based products. It's also future proofed for higher bandwidth tiers too. See https://www.bt.com/broadband/full-fibre-learn

Re: Broadband set up.

iniltous — Sat, 17 Dec 2022 13:19:51 GMT

The cables you already have for FTTC broadband in your flat are of no use when it comes to FTTP , that copper cable would have been installed from the ground floor to the upper floor at the time of construction , and cannot be used as a draw rope for a new optical cable , it will simply be left in place but redundant, now FTTP is available, even if there were a duct to the ground floor external wall , to get to the first floor requires a cable ran up the exterior wall , and that needs permission from whoever the ground floor wall belongs to ….it says on the survey note for your address that there are potential wayleave issues ( the wayleave is the permission from a third party , in your case the ground floor flat owner ), if they refuse to have the cable that would deliver your service on their wall , there isn’t much that can be done about that .

If FTTP is available, generally if you switch to a new provider they will use the new FTTP network, if you don’t want the upheaval, then you may have to stay with your current provider