Full fibre installation problem

BryanDD1 — Sat, 17 Dec 2022 17:03:12 GMT

I am having problems getting any information about installation of full fibre at my address from either BT or Openreach. Fibre lines have been installed into my road terminating at a CBT box, as part of the whole area upgrade to full fibre (Wirral). Most roads a short distance away and served by the same exchange have been able to order full fibre for a while but I can’t, neither can anyone in the couple of roads closest to me. I registered a while ago for updates and received an email from Openreach in July confirming full fibre would be available to order soon, but recently their website availability checker changed to show that there are no plans to install full fibre at my address. I have tried to contact Openreach via their website but have had no reply, and when I raise the issue with BT am told they have no more information than me. I can only get approx 12Mb speed at present it is causing a bit of a headache. Could anyone please advise how I can find out what is going on and when I might be able to get full fibre installed?

Broadband Availability Checker

Telephone Number on Exchange ARROWEBROOK is served by Cabinet 35

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in JumperHigh Low High Low VDSL Range A (Clean)

VDSL Range B (Impacted)

15.2	8.8	1.2	0.8	6.8	Available	Available	--
15.2	8.8	1.2	0.8	6.8	Available	Available	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

Available

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date Left in JumperWBC ADSL 2+ADSL MaxWBC Fixed RateFixed Rate

Up to 2	--	1 to 3	Available	--
Up to 0.5	--	0.25 to 1.5	Available	--
1	--	--	Available	--
1	--	--	Available	--

SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability Date Left in JumperWBC SOADSL 2+SOADSL MaxSOADSL Fixed Rate

Up to 2	--	1 to 3	--	--
Up to 0.5	--		--	--
Up to 1	--	0.25 to 1.5	--	--

Observed Speeds VDSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date

14.67

1.22

2022-12-11

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date

09-12-2022

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

FTTP is not available.

The exchange is not in a current fibre priority programme

WLR is currently available at the exchange

SOADSL is restricted at the exchange

Re: Full fibre installation problem

Keith_Beddoe — Sat, 17 Dec 2022 17:02:15 GMT

@BryanDD1

Welcome to the BT Residential Customers forum

Please edit out your phone number as this is a public forum viewable worldwide.

As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

As a business user you can order Fibre On Demand, but its quite expensive.

BT Business Sales may be able to offer other connection options.

You cannot run a business on a residential account.

Thanks

This topic

Full fibre installation problem

Re: Full fibre installation problem