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Broadband speed is now throttled to 20mbs compared 38mbps to when it was first installed.

Corky_Boy — Mon, 19 Dec 2022 12:50:01 GMT

I live in Gislingham, Suffolk and about 5 or so years ago when FTTC was first introduced my BT package was 38mps. Now the package I am on (the only package available) is down to 20mbps , almost 50% less than what it was when first installed.

What the heck is going on BT, is this your idea of faster broadband or have have you hit the Xmas drinks already? When are we going to get some truly fast fibre in our village?

Re: Broadband speed is now throttled to 20mbs compared 38mbps to when it was first installed.

imjolly — Mon, 19 Dec 2022 13:49:43 GMT

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal does not apply if you have digital voice

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Broadband speed is now throttled to 20mbs compared 38mbps to when it was first installed.

Corky_Boy — Mon, 19 Dec 2022 15:03:14 GMT

Thanks for your response. I could post the stats that you suggest but I think you've missed a key point of my posting. The only package BT can offer me is the one I am on which is 20/8 Mbps and that is the max speed I can and do achieve. When FTTC originally went live the package I was on was 38/8mbps hence my statement that speeds are now throttled, the 38/6 package is no longer offered by BT.

Re: Broadband speed is now throttled to 20mbs compared 38mbps to when it was first installed.

licquorice — Mon, 19 Dec 2022 15:16:49 GMT

Sigh, your speeds are not throttled. You either have a fault or your speed has reduced as a result of crosstalk interference from other customers. Posting the stats will help determine which it is.

There is no 38/6 package.

Re: Broadband speed is now throttled to 20mbs compared 38mbps to when it was first installed.

DavidM — Mon, 19 Dec 2022 17:02:29 GMT

Hi @Corky_Boy and welcome back.

It's been a while but great to see you again. I'm sorry you're connection speeds have dropped. I'm sure we can get you some help with this. Can you start by posting the details requested by @licquorice ?

Cheers

David

Re: Broadband speed is now throttled to 20mbs compared 38mbps to when it was first installed.

Corky_Boy — Mon, 19 Dec 2022 17:28:18 GMT

Re: Broadband speed is now throttled to 20mbs compared 38mbps to when it was first installed.

Corky_Boy — Mon, 19 Dec 2022 17:35:24 GMT

As I previously stated, 38mbps when originally installed now my package is reduced to 20mbps, if that is not throttling it, I'd love to know what the techies would call it. There are no alternative speeds on offer from BT for me.

Re: Broadband speed is now throttled to 20mbs compared 38mbps to when it was first installed.

imjolly — Mon, 19 Dec 2022 17:53:17 GMT

As already posted it could be line problem but posting the stats from hub will help the forum members and mods help you. Not sure why reluctant to post stats

Re: Broadband speed is now throttled to 20mbs compared 38mbps to when it was first installed.

licquorice — Mon, 19 Dec 2022 17:54:27 GMT

That screenshot is meaningless, it is just an estimate. You have not been throttled, whatever would be the point?

Re: Broadband speed is now throttled to 20mbs compared 38mbps to when it was first installed.

Corky_Boy — Mon, 19 Dec 2022 18:41:03 GMT

I give up, BT state that my current package is "20mb download speed with 17mb guaranteed minimum with 8mb upload speed". That is my package, renewable in October and you say that is meaningless. (?) My only reluctance to post the data is that it is totally irrelevant to my situation. As I've stated previously several times my initial BT package was 38/8mb, they no longer offer it in our village for houses like mine, approx 1k from the cabinet, 20mb is all they offer.

Re: Broadband speed is now throttled to 20mbs compared 38mbps to when it was first installed.

licquorice — Mon, 19 Dec 2022 18:49:30 GMT

The only packages BT offer via FTTC are 55/10 or 80/20. The speed you attain will be the maximum your line can achieve up to the cap of those packages.

The stats from your hub are far from meaningless, they show EXACTLY how your line is performing.

Re: Broadband speed is now throttled to 20mbs compared 38mbps to when it was first installed.

Scott1210s — Mon, 19 Dec 2022 19:48:37 GMT

You say at one point your speed was 38mb. Well if it once was, then that means potentially it is still able to be... Or... If it was once 38mb, I wouldnt of thought BT would purposely just decide to suddenly give you a much lower speed. It doesn't work like that. (I don't think)

In theory BT doesn't change the speed of the packages based on just what they want to give you, it is based on what speed your line is capable of at that moment in time.

For example, our contract ended last month, and for many weeks leading up to it, on an almost daily basis, I logged into MYBT to see what the price of the personalised offers were, and when it comes to the advertised speed, Fibre 2 every single time gave a speed of 73mb. (at that time I wasn't aware if that given speed was based solely on speeds we can achieve, or how much of it was based on that's the package BT decided for us that they wanted to give)

And even though I wasn't looking to answer that for myself, I did end up being able to answer it.

Every single time, the speed showing for me for Fibre 2 package was 73mb, but then one day it had changed to 68mb. I thought that's odd, it's been 73mb for weeks. Then the next time I logged in it had gone down even more to 61mb.

I then looked at the BT wholesale checker, and what did the observered speed show? 61mb!!

So I kept my eye on it, and the observered speed then went back up to 80mb a few days later. And the Fibre 2 package then also went back up to showing as 73. So that showed to me that the speed a package says it will give you, isn't based on what BT want to give you..... It is based on what your line is capable of at that moment in time!

So in your case, that might be why it is showing you a low speed right now, because your line isn't capable of a higher speed right now! But that may change and go higher of it's own accord, (like mine did), or it might only go back to being higher if a fault is found and fixed. And from the fact you used to get 38mb, hopefully that's what it is still able to go back to.

Re: Broadband speed is now throttled to 20mbs compared 38mbps to when it was first installed.

pippincp — Mon, 19 Dec 2022 21:57:52 GMT

I wonder why you posting on the forum when it is obvious you are not looking for an answer to you question. Your reluctance to post the info requested has only led to you not getting any answer you may be seeking and led to more pointless posts.

If you just came on to have a rant that's OK but at least admit it.

YOU may think the info requested is pointless but those who know more than you know it is vital to possibly advise you.

Feel free to continue your rant.

Re: Broadband speed is now throttled to 20mbs compared 38mbps to when it was first installed.

Corky_Boy — Tue, 20 Dec 2022 12:40:40 GMT

I am not using a BT HUB (don't have one) I am using a TP-Link Archer VR 2100 Router Modem, what data can I pull from it, that might be of interest?

Re: Broadband speed is now throttled to 20mbs compared 38mbps to when it was first installed.

Corky_Boy — Tue, 20 Dec 2022 12:45:44 GMT

Thanks for your input, very interesting and answers a lot of questions, flak free too, so that's a bonus. I've spoken to BT this morning and they are going to send an Engineer this Friday, so fingers crossed. Once again many thanks for your insight to BT speeds and packages.

Re: Broadband speed is now throttled to 20mbs compared 38mbps to when it was first installed.

Corky_Boy — Tue, 20 Dec 2022 12:48:18 GMT

Really................🤣

Re: Broadband speed is now throttled to 20mbs compared 38mbps to when it was first installed.

Corky_Boy — Tue, 20 Dec 2022 12:49:40 GMT

Are you for real?

Re: Broadband speed is now throttled to 20mbs compared 38mbps to when it was first installed.

imjolly — Tue, 20 Dec 2022 13:56:45 GMT

you could post the tplink connection stats page showing actual connection speed , attainable and noise margin. unfortunately the tplink does not show internet connection time just router uptime.

results from dslchecker link will show what range of connection speed is expected from your connection

Re: Broadband speed is now throttled to 20mbs compared 38mbps to when it was first installed.

Corky_Boy — Tue, 20 Dec 2022 16:34:50 GMT

Re: Broadband speed is now throttled to 20mbs compared 38mbps to when it was first installed.

Corky_Boy — Tue, 20 Dec 2022 16:39:54 GMT