This topic

Re: Sudden Solid Orange Light

dbozne200 — Sun, 25 Dec 2022 08:56:43 GMT

Hi we have woke up on Christmas morning and the bt hub has a solid orange light, there has been no issue recently. What a way to wake up on Christmas morning. Trying to get someone to fix this is a nightmare as it is Christmas. Please someone help sort this issue, as I have some upset kids

Re: Sudden Solid Orange Light

Keith_Beddoe — Sun, 25 Dec 2022 09:04:35 GMT

@dbozne200

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

Welcome to this user forum for BT Retail phone and broadband customers.

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

If you want help from this community, you would need to specify what broadband package you have, and whether it comes via your phone line, or a direct optical fibre.

Try calling 0330 1234 150

Re: Sudden Solid Orange Light

dbozne200 — Sun, 25 Dec 2022 09:05:42 GMT

Thanks for moving this post to a new thread, I have tried calling BT but the option to report a fault then sends a txt msg asking for the phone number associated with my account which I don’t know. Which leaves me with no alternative to report this fault.

Re: Sudden Solid Orange Light

dbozne200 — Sun, 25 Dec 2022 09:07:57 GMT

I have fibre broadband 100mb. When I log into myBT it doesn’t show my broadband account and only shows that I have previously purchased bt sport.

Re: Sudden Solid Orange Light

imjolly — Sun, 25 Dec 2022 09:09:02 GMT

if you have a landline and not digital voice can you check for a dial tone?

Re: Sudden Solid Orange Light

gg30340 — Sun, 25 Dec 2022 09:09:15 GMT

If you have not already done this try a factory reset of the BT hub by pressing a pin into the recess button on the rear for about 20 seconds.

Re: Sudden Solid Orange Light

dbozne200 — Sun, 25 Dec 2022 09:16:09 GMT

Hi not sure how to check for a dial tone, all the yellow lights are on as usual on the fibre box on the wall. I have tried the reset on both the router and fibre box but still the router has an orange light.

Re: Sudden Solid Orange Light

dbozne200 — Sun, 25 Dec 2022 09:28:45 GMT

It would seem to me to be an account issue.

Re: Sudden Solid Orange Light

Anonymous — Sun, 25 Dec 2022 09:39:31 GMT

LEDs on the ONT should all be green bar LOS, not yellow.

If you've reset the Hub with a paper clip or similar, log onto the Hub at 192.168.1.254 & make sure fibre mode is enabled. If that's all good try another ethernet cable between ONT & Hub if you have one.

Re: Sudden Solid Orange Light

Keith_Beddoe — Sun, 25 Dec 2022 09:51:06 GMT

@dbozne200

See https://www.bt.com/help/landline/lights-on-the-openreach-modem

If they are yellow, I would suspect a problem with the power unit.

Re: Sudden Solid Orange Light

dbozne200 — Sun, 25 Dec 2022 09:54:01 GMT

No sorry my mistake they are all green just like the picture above.

Re: Sudden Solid Orange Light

dbozne200 — Sun, 25 Dec 2022 09:57:06 GMT

Re: Sudden Solid Orange Light

Keith_Beddoe — Sun, 25 Dec 2022 09:58:49 GMT

Check the cable between the modem and the home hub, and make sure both ends are securely clipped in place, they should not be possible to remove without releasing the retaining clips.

As already suggested, factory reset the home hub, and then make sure its configured for FTTP mode.

Re: Sudden Solid Orange Light

dbozne200 — Sun, 25 Dec 2022 10:12:40 GMT

Re: Sudden Solid Orange Light

dbozne200 — Sun, 25 Dec 2022 10:53:18 GMT

Spoke with BT through Twitter and the best they can do is send an engineer out on Thursday. They said they saw no fault after doing checks 😩. So looks like this won’t be sorted anytime soon

Re: Sudden Solid Orange Light

Keith_Beddoe — Sun, 25 Dec 2022 11:05:36 GMT

It could be a faulty home hub. If you have a laptop with a LAN port, you could try making a direct PPPoE connection to the modem as described here.

Just go into Network and Sharing centre and click set up a new connection or network, select PPPoE and enter Username : bthomehub@btbroadband.com Password: BT.

If you do get Internet access, then that indicates there is an issue with the home hub.

Its also possible to share that connection with wireless devices within the house, provided the laptop also has a wireless card.

Re: Sudden Solid Orange Light

dbozne200 — Sun, 25 Dec 2022 11:08:04 GMT

We have a laptop, iPad, Xbox but the laptop doesn’t have a lan port

Re: Sudden Solid Orange Light

Keith_Beddoe — Sun, 25 Dec 2022 11:12:16 GMT

It should be possible to do it on the Xbox. A Google search should give you some help.

Re: Sudden Solid Orange Light

Keith_Beddoe — Sun, 25 Dec 2022 11:23:55 GMT

Under Configure Network, select the Additional Settings tab.
Select PPPoE settings.
Select User Name, enter the PPPoE user name, then select Done.
Select Password, enter the PPPoE password, then select Done.
Select Service Name, enter the PPPoE service name, select Done, and then select Done.

This was from a Google search.

Re: Sudden Solid Orange Light

iniltous — Sun, 25 Dec 2022 12:04:43 GMT

https://youtu.be/rDQhkWjPJrY