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Halo mini router

Unionjak — Sun, 01 Jan 2023 10:16:16 GMT

Hello,

I did not receive a working replacement of the mini 4g router(the one supplied was faulty).

How do I order a replacement?

Many thanks

DanielS — Sun, 01 Jan 2023 11:34:03 GMT

Do you have our Halo package for broadband? Do you have a fault and were promised a Mini Hub would be sent out to you?

Have you spoken with our Customer Services to arrange a replacement one?

Thank you
DanielS

Unionjak — Sun, 01 Jan 2023 19:57:39 GMT

Hello,

Yes I have the halo package. The mini hub was faulty and I was promised a replacement (which hasn't arrived).

Spoke to customer service...nothing has arrived in about 3 months....soni have been patient.

DavidM — Mon, 02 Jan 2023 09:17:45 GMT

Hi @Unionjak and thanks for getting back.

I can look into this for you. Please check your inbox for my message and drop me a reply with the details.

Cheers

David