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Full fibre 900 low speed issues

agrivosti — Mon, 02 Jan 2023 11:33:37 GMT

Good morning everyone

I wondered if anyone could offer me a bit of advice.

I upgraded to full fibre 900 on the 23rd December, and have been monitoring the speeds ever since. BT assure me I am getting 1G into the hub and I have full fibre turned on in the hub settings.

So download wise straight from the smart hub 2 to my new laptop using an cat 5e ethernet cable, I get an average of about 300M and over WIFI about 130M using fast.com.

Considering I am paying for full fibre 900, are these speeds acceptable ?

If not, how do I go about improving the speeds ?

Thanks for your help in advance

Anthony

Re: Full fibre 900 low speed issues

imjolly — Mon, 02 Jan 2023 12:26:49 GMT

have you restarted hub since upgrade? if not try that

can you using ethernet connection run

https://speedtest.btwholesale.com/

fast.com

post results

Re: Full fibre 900 low speed issues

agrivosti — Mon, 02 Jan 2023 20:57:26 GMT

Thanks for your reply.

I Power cycled both the ONT and the hub this afternoon which has improved the ethernet side of things.

Using the BT wholesale test I now get an average of 500M between hub and my laptop using a 5e cable.

But the WIFI still has a download speed of no more than 130M, I appreciate WIFI has many variables and so there is no speed guarantee. But is a speed of 130M acceptable on full fibre 900 or could this be improved ?

Thanks

Anthony

Re: Full fibre 900 low speed issues

DavidM — Tue, 03 Jan 2023 16:36:14 GMT

Hi @agrivosti and thanks for posting.

What have you tired to improve the wifi connection? Have you tried changing your settings? If not take a look at change wifi channel on BT hub

Cheers

David

Re: Full fibre 900 low speed issues

agrivosti — Tue, 03 Jan 2023 20:12:26 GMT

Hi @DavidM

Thanks for your reply.

After the install by Openreach I was getting speeds of about 60M over Wi-Fi, the engineer blamed the hub and suggested I call BT, but after a hub channel change and a reboot my speeds average 200M ish over Wi-Fi . My Ethernet connection measures about 500M.

I am paying for BT fibre 900 , so should I expect faster speeds than above ?

please see below my Wi-Fi settings on the hub

thanks for your help

Anthony