This topic

Very poor 0.5Mbps upload speeds

Biznasty — Sat, 31 Dec 2022 15:56:48 GMT

Hi, currently having issues with incredibly poor upload speeds on our line. Download speed is the full 50Mbps that our line can handle, but upload speed is all the way down to 0.5Mbps! It has made the connection pretty much unusable.

This has been brought up with BT before, and though the issue was resolved for a few months it's since degraded to this very sad state again.

Is there anything I can do to help with this?

Re: Very poor 0.5Mbps upload speeds

DanielS — Sun, 01 Jan 2023 16:31:49 GMT

Hi @Biznasty,

I am sorry to see that your upload speeds seem to be way below what they should be.

Can you test your speed at https://speedtest.btwholesale.com and also on fast.com?

If you have our MyBT app, you can test your speed there too. Let me know the results, please.

Thanks
DanielS

Re: Very poor 0.5Mbps upload speeds

Biznasty — Sun, 01 Jan 2023 19:54:34 GMT

All essential reporting the same thing. Around 50Mbps download, and between 0.5Mbps and 1Mbps upload.

Real world experience is not good. I'm not even able to make voice calls over WiFi because the connection is so bad.

Re: Very poor 0.5Mbps upload speeds

DavidM — Mon, 02 Jan 2023 09:21:47 GMT

Hi @Biznasty and thanks for the reply.

Are you seeing the same issue connected via cable?

Cheers

David

Re: Very poor 0.5Mbps upload speeds

Biznasty — Mon, 02 Jan 2023 19:37:48 GMT

Hi, I can confirm that a wired connection makes no difference.

Re: Very poor 0.5Mbps upload speeds

Biznasty — Mon, 02 Jan 2023 22:32:03 GMT

I assume you're likely to ask for this at some point too, so here are my router stats to help

Re: Very poor 0.5Mbps upload speeds

RobbieMac — Tue, 03 Jan 2023 09:42:28 GMT

Thanks for posting back and for providing your Hub stats @Biznasty

I can see from the stats that something definitely isn't right so we'll investigate from our side. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Very poor 0.5Mbps upload speeds

Biznasty — Tue, 03 Jan 2023 21:00:43 GMT

Bit of an update on this, we rencently had a power cut. And when it came back on, lo and behold! Full upload speeds restored! But before I could announce my return to streaming on twitter, there was a brief loss of connection and it went back to around 0.5Mbps.

What on earth is going on here? Am I being intentionally throttled?

Re: Very poor 0.5Mbps upload speeds

JohnC2 — Wed, 04 Jan 2023 08:06:33 GMT

Hi @Biznasty, sorry the speed dropped back again after appearing like it was fixed. I can one of the team has been in touch with you so hopefully this will be fixed soon.

Cheers

John