This topic

Upload speed < 0.5mbps

Teeks91 — Thu, 19 Jan 2023 23:30:48 GMT

Hi everyone.

I recently upgraded to fibre 100 broadband. The min download speed is great, minimum > 70mbps, I'll need to set up the mini discs a bit better (another post for that one!) however, my upload speed rarely goes above 0.5mbps.

Its beginning to affect my working from home. Is there any reason I'd get good download speeds but really low upload speeds?

Thanks in advance!

Re: Upload speed < 0.5mbps

VeteranISPUser — Fri, 20 Jan 2023 07:14:17 GMT

Hi @Teeks91 Which speed test are you using?

Re: Upload speed < 0.5mbps

Teeks91 — Fri, 20 Jan 2023 08:17:46 GMT

Hello @VeteranISPUser,

I varied between the Google tester and the one on the my BT app. Screenshot or the results are below :

Edit, screenshots actually included this time

wired TestWired TestTest on Wifi - BT App

Re: Upload speed < 0.5mbps

imjolly — Fri, 20 Jan 2023 10:29:41 GMT

can you do the speed test using an ethernet connection and post results

Re: Upload speed < 0.5mbps

Teeks91 — Fri, 20 Jan 2023 10:53:14 GMT

Hi @imjolly ,

Of course, the results when connected by ethernet are below:

Google Speed Test - Ethernet ConnectedBT Wholesale Speed Test - Ethernet Connected

Re: Upload speed < 0.5mbps

imjolly — Fri, 20 Jan 2023 10:56:21 GMT

if only recently moved to fibre 100 have you tried phoning the FTTP TEAM 08005874787 and see if they can help with your speed

Re: Upload speed < 0.5mbps

Teeks91 — Fri, 20 Jan 2023 11:00:28 GMT

Not yet. I tried speaking to the online help, which told me to turn the modem (?) off and on again, which i did. It didn't make any difference.

I'll call them now and respond with an update shortly. Thanks for your responses!

Re: Upload speed < 0.5mbps

DavidM — Sat, 21 Jan 2023 09:26:51 GMT

Hi @Teeks91 and thanks for posting.

I'd be interested to know if this gets sorted so please keep us updated.

Cheers

David

Re: Upload speed < 0.5mbps

Rolpheroo — Mon, 23 Jan 2023 12:24:41 GMT

Hi, this is the issue I've had since installation in December. Multiple engineer visits and new equipment didn't make a difference. Posted in here and was being sent to another team and so far today it's been 5+ rather than 0.5 but still not hitting the 10 minimum for my package

Re: Upload speed < 0.5mbps

licquorice — Mon, 23 Jan 2023 12:40:56 GMT

There is no minimum speed for any package, not sure where you get the 10M from.

Re: Upload speed < 0.5mbps

Rolpheroo — Mon, 23 Jan 2023 15:08:52 GMT

Not sure if your package is different, I have a stay fast guarantee on my terms.

Re: Upload speed < 0.5mbps

Teeks91 — Tue, 24 Jan 2023 09:01:46 GMT

As @Rolpheroo said, i have a stayfast guarantee of 10 Mbps. Regardless, speeds of 0.3-1 Mbps isn't the speed anyone should be expecting?

I had an engineer come out and they've said it's an outside issue. So i need another engineer to come out (assuming from Openreach). Hopefully that will sort out the issue!

Re: Upload speed < 0.5mbps

Teeks91 — Tue, 24 Jan 2023 09:02:47 GMT

Yeah that's what i have too.