This topic

Schrodinger's FTTP

FTTPless — Tue, 24 Jan 2023 20:54:41 GMT

I recently got a letter and an email informing me FTTP was now available to my property. When I go to the BT website and put in my postcode it let's me select the 900Mbps package but once I login it doesn't have any FTTP packages available. Openreach have the address listed as FTTP available as well.

The strange thing is using BT's wholesale broadband checker, if I put in my phone number (BT line) it comes up saying the line is served by cabinet 52 and FTTP is not available. If I type in my address, it still says my address is served by cabinet 52 but this time says it is available.

I tried calling a few days back and they weren't sure why it wasn't yet available, only that Openreach mustn't have activated yet but it sounded like they were guessing.

Anybody have any idea what is going on?

Re: Schrodinger's FTTP

imjolly — Tue, 24 Jan 2023 20:56:50 GMT

The street cab is immaterial when getting FTTP you can try phoning FTTP TEAM 08005874787 and see if they can help but could be a problem is FTTP not shown as available on dslchecker

Re: Schrodinger's FTTP

jac_95 — Tue, 24 Jan 2023 20:57:27 GMT

Sounds like an ORDI request is needed to align the account to the correct NADKEY.

Try calling the FTTP Team 0800 587 4787

Re: Schrodinger's FTTP

FTTPless — Tue, 24 Jan 2023 20:58:52 GMT

Thank you, I guess I'll give them a call.

Re: Schrodinger's FTTP

FTTPless — Tue, 24 Jan 2023 21:03:54 GMT

Thanks!

Re: Schrodinger's FTTP

TEREU5 — Wed, 25 Jan 2023 21:23:21 GMT

I had same problem.
The issue I had is that you cant upgrade from fibre to ultra fast.
It is not over the copper line so system wont show upgrade and its confused hence not showing as an uprgade option.Call them and they will treat you as new user and by doing so create an order and close the existing line.

Re: Schrodinger's FTTP

Frogmodem — Thu, 26 Jan 2023 10:23:15 GMT

Schrodinger said that the problem would only be resolved when the sealed box was opened, so until then the cat was both dead and alive. So apparently you do have FTTP........and you don't. Quantum physics is wonderful, isn't it?

Re: Schrodinger's FTTP

TEREU5 — Thu, 26 Jan 2023 11:16:45 GMT

Yea and they will come back...Bazinga...actually you dont have anything 😆 LOL

Re: Schrodinger's FTTP

Frogmodem — Thu, 26 Jan 2023 11:46:10 GMT

As the vet said: "well Mr Shrodinger, I have some good news and I have some bad news". Pretty much the same sort of thing happened to me when there was a recent fibre outage in my area (not BT's fault - another utility's digger was involved). Most providers owned up and BT sent me a nice little modem. But one of my neighbours with another company had a Shrodinger experience. He took a picture of his ONT with the dreaded red light of doom lit up, but his provider insisted for days that there wasn't a fault and 'they could see' at their end that he had a connection.

Re: Schrodinger's FTTP

Tab2 — Thu, 26 Jan 2023 13:43:15 GMT

My advice would be, given how botched FTTP roll out is on openreach and BT and the number of issues people are having. If your current FTTC connection is stable and fast enough stick with it until at least a few people in your area have it. Otherwise you'll have to pay the price of early adoption with potential issues and headaches.

Another thing to consider if you can afford, consider taking out FTTP on a separate account rather than upgrading your existing package. If some thing goes wrong with your FTTP install BT will not let you go back to copper. I was left in a situation where they completed my order and turned off my copper without my fibre working .

Re: Schrodinger's FTTP

TEREU5 — Thu, 26 Jan 2023 14:13:24 GMT

Sometime those issues could be resolved if the peope behind the 1st support at BT would listen and actually believe that you may have some knowledge (prob wider then them) and escalate further swiftly. Another thing ...like you said not always BT's fault. My issue now with probably bricked ONT lies with 3rd line support at Open Reach and Adtran support as well! They tried rebuild the foriware but could not do it and in the process PON keep flashing for last hmm 15 hours or so. Open reach ecnigneer that came- good chap tbh - stayed with 2nd lie support, than with 3rd and they said close the fault we take care of it and from there nothing, no updates no reference 😕 And all started like this dreaded cat ...system/chat bot was saying all runs fine and it has to be something at my side that is wrong! Good thing is it will be resolved but the pain and timescales that they work to are ridiculus...2 days , enginner visit..no conculsion 2 days another one...then its Friday and over the weekend non of the OR available so Monday comes and we start again 😆

Considering another supplier might be the case but - not sure hows that prospects looks at yours - in here its BT or no one else (FTTP i mean) normal copper prob could get any one else to get a new line connected but that's overkill having this redundancy. Luckilly swish fibre is digging our area so eventually they should be able to supply the alternative to ultra fast BT fibre