This topic

Smart Hub 2 - Solid Orange Light

AJ82 — Wed, 01 Feb 2023 15:55:26 GMT

Hi,

I upgraded from GFast to full fibre 900. My smart hub 2 has a constant solid orange light. When the Openreach guy installed the full fibre my smart hub 2 went to solid orange light. I had an older hub in the house so we tried that and it worked. The engineer got me to call BT and get a new smart hub 2 as mine must have been faulty. I now have a new hub, but again get the solid orange light. The settings in the hub are all correct for full fibre. Any ideas would be much appreciated. Thanks

Re: Smart Hub 2 - Solid Orange Light

Anonymous — Wed, 01 Feb 2023 16:03:10 GMT

Log onto the Hub & check that fibre mode is enabled. That's what converts LAN4 into a WAN port. Or is that what you mean by correct settings?

What is the old hub that worked?

Re: Smart Hub 2 - Solid Orange Light

AJ82 — Wed, 01 Feb 2023 16:47:13 GMT

Hi, the settings are turned on for fibre. The old hub is a smart hub type A. The old hub won’t work with my Wi-Fi discs though. Thanks

Re: Smart Hub 2 - Solid Orange Light

Anonymous — Wed, 01 Feb 2023 18:14:55 GMT

Hard to imagine that you'd receive a replacement SH2 with exactly the same fault. But assuming you have the ONT plugged into LAN4, there doesn't seem to another conclusion. Any chance you could borrow another to test from a friend/neighbour?

Re: Smart Hub 2 - Solid Orange Light

belsey12 — Wed, 01 Feb 2023 19:36:25 GMT

Try a factory reset of the hub see if that fixes if it doesn't restart ont and make sure all lights are green and that none are red. I would also take it out of fttp mode and then change it back it's fixed issues with me before when I was with bt.

Re: Smart Hub 2 - Solid Orange Light

NeilO — Wed, 01 Feb 2023 20:16:46 GMT

@AJ82 welcome to the community and thanks for posting, I'm sorry to see you're experiencing connection issues with your Smart Hub 2. An orange light means the Hub is working but it's not connected to the internet.

Have you tried a different ethernet cable from the ONT to port 4 on your Smart Hub?

I'd recommend connecting a device to the Smart Hub 2 and then open a web browser as it will open a help wizard to go through some checks that may help.

Post back and let us know how you get on.

Neil

Re: Smart Hub 2 - Solid Orange Light

gg30340 — Wed, 01 Feb 2023 22:57:38 GMT

When you changed over the hubs did you also change the power lead, if not try changing it.

Re: Smart Hub 2 - Solid Orange Light

AJ82 — Thu, 02 Feb 2023 08:24:23 GMT

Thanks for all your suggestions. It has miraculously gone blue now. Something must of happened overnight. Thanks again 👍

Re: Smart Hub 2 - Solid Orange Light

DanielS — Thu, 02 Feb 2023 09:04:04 GMT

That's great to see everything is up and running for you now @AJ82.

Thanks for taking the time to post back.

DanielS