This topic

Used to be really proud to say the name BT what a joke they have become

Alliwantisbroadband1 — Sun, 05 Feb 2023 02:13:35 GMT

Please tell me if this sounds fair and I will go back and carry on in my little humble world .....

So living in a community of around 34 flats,I recently discovered 32 of them have BT fibre broadband available, the remaining 2 flats one being ours,have been told 3 times we can't have it!!

So 32 of 34 flats,the BT wire for other flats goes across our flat property....but still can't have,is this fair?

Re: Used to be really proud to say the name BT what a joke they have become

Keith_Beddoe — Sun, 05 Feb 2023 06:49:56 GMT

@Alliwantisbroadband1

Welcome to this user forum for BT Retail phone and broadband customers.

The external network is provided by Openreach and has nothing to do with BT Retail.

I assume you are an existing BT Retail customer, but with a slow broadband connection?

Use the address checker on the page below, and post the results, but edit out your address details first.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Used to be really proud to say the name BT what a joke they have become

Alliwantisbroadband1 — Sun, 05 Feb 2023 10:00:00 GMT

No have nothing here,an old phone line box that is ancient,and we have been using a dongle for last few months for internet

Re: Used to be really proud to say the name BT what a joke they have become

Keith_Beddoe — Sun, 05 Feb 2023 10:06:39 GMT

@Alliwantisbroadband1

Perhaps if you can post the information requested, then someone may be able to advise?

Re: Used to be really proud to say the name BT what a joke they have become

Alliwantisbroadband1 — Sun, 05 Feb 2023 10:28:32 GMT

Have rung 3 times and mentioned above and still been told no

Re: Used to be really proud to say the name BT what a joke they have become

Anonymous — Sun, 05 Feb 2023 10:36:47 GMT

That's twice you've ignored a simple request to post the results of the BT Wholesale checker. Should we conclude that you don't actually want any help & are just here to vent?

Re: Used to be really proud to say the name BT what a joke they have become

Keith_Beddoe — Sun, 05 Feb 2023 10:38:21 GMT

@Alliwantisbroadband1

This is just a customer to customer help forum, everyone here, including myself, are just customers.
The only BT Employees are the forum moderators.

Unless you post the information requested, nobody on this forum will be able to help.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Make sure you include the cabinet number and exchange name. Just edit out your address details.