This topic

FTTP PON light is flashing on my ONT modem, what is wrong?

markt99 — Wed, 01 Mar 2023 20:14:15 GMT

I have had BT FTTP installed in my flat and have been waiting for it to properly activate for the first time.

The PON light is constantly flashing green on the ONT modem and I am waiting for an Openreach engineer to fix the problem.

I was wondering what exactly the problem could be as I have been waiting since January this year for the new service to be set up.

Re: FTTP PON light is flashing on my ONT modem, what is wrong?

licquorice — Wed, 01 Mar 2023 20:20:07 GMT

Your service has not been activated but you have physical connectivity.

Re: FTTP PON light is flashing on my ONT modem, what is wrong?

imjolly — Wed, 01 Mar 2023 20:50:44 GMT

Have you phoned the FTTP TEAM 08005874787 and see if the can help you get switched on

Re: FTTP PON light is flashing on my ONT modem, what is wrong?

iniltous — Thu, 02 Mar 2023 10:00:59 GMT

Is this flat a new build , you are the first occupant and the ONT was already in place when you moved in ?, if so , the chances are developers fitted the ONT on Openreach’s behalf ( a job OR pay them to do ) but the developers can’t connect ( splice ) the fibre infrastructure , when the flat is ‘called off’ as ready for occupation the developer should let their OR contact know, and the OR contact ( FBC /new site rep ) arranges for an OR engineer to splice the connection through and authenticate the ONT with the headend.

If the developer has fitted the kit , and allowed occupation of the flat but either hasn’t advised OR of that fact , or the developer built these properties in a different order to how they advised OR initially the site was to progress ( for example the developer said to OR the first phase was the ‘east’ of the site and would progress ‘west’ , so OR program work to start at the east entrance to the site ,) the developer then builds something at the ‘west’ side , when the OR network is still being built east to west , then the occupants of that building have to wait for the network to reach them……chances are your developer hasn’t kept OR informed, and unlike water and electricity, developers can ‘sell’ buildings without ‘broadband’ they cannot sell buildings without water or electricity.

Obviously, if none of this applies to you, then it cannot be your issue , but if your address was retro fitted with FTTP on top of the copper pair network, then if the ONT was never authenticated ( the flashing PON signifies it isn’t ) then the OR installer shouldn’t have booked the install off as ‘done’

Re: FTTP PON light is flashing on my ONT modem, what is wrong?

licquorice — Thu, 02 Mar 2023 09:59:06 GMT

@iniltous If the PON light is flashing green, all physical work has been completed. It would be red if it wasn't.

Re: FTTP PON light is flashing on my ONT modem, what is wrong?

iniltous — Thu, 02 Mar 2023 10:03:25 GMT

Yes , you are correct, if it were not through to the headend, the LOS light would be lit , the flashing PON does indeed signify the physical connection is made , I should really read the post more carefully 😳

Re: FTTP PON light is flashing on my ONT modem, what is wrong?

markt99 — Fri, 03 Mar 2023 21:56:16 GMT

Had an email from BT stating my problem is an 'open exception called FTTP TCP SURVEY RESPONSE FAILURE'. Not sure exactly what that is.

Re: FTTP PON light is flashing on my ONT modem, what is wrong?

DavidM — Mon, 06 Mar 2023 08:29:25 GMT

Hi @markt99 and thanks for posting.

Have you had any updaes on this? Has there been any movement?

Cheers

David

Re: FTTP PON light is flashing on my ONT modem, what is wrong?

markt99 — Tue, 07 Mar 2023 11:50:34 GMT

BT are going to get back to me on 16/3.

Re: FTTP PON light is flashing on my ONT modem, what is wrong?

markt99 — Sun, 19 Mar 2023 04:16:45 GMT

Never got back to me on 16th March, I phoned up BT the next day and they are going to escalate the case with Openreach. Heard nothing else since.

Re: FTTP PON light is flashing on my ONT modem, what is wrong?

markt99 — Sat, 22 Apr 2023 08:16:24 GMT

Had a visit from an Openreach engineer today. Said the FTTP ID is wrong and he cannot fix it so the Openreach 'Tiger Team' is probably going to be brought in.

Re: FTTP PON light is flashing on my ONT modem, what is wrong?

markt99 — Fri, 26 May 2023 18:51:07 GMT

According to BT there is something wrong with the installation of the FTTP junction box at my block of flats, I will have to wait until June 7th or later for it to be fixed.

Re: FTTP PON light is flashing on my ONT modem, what is wrong?

FredMel — Sat, 17 Jun 2023 07:56:46 GMT

This sounds horribly familiar. We are the first occupants of an apartment in a new block of 10 flats which was fully wired by the developers. Same symptoms but I’ve been supplied with an EE mini hub FOC as a stop gap, unsatisfactory but at least we have email & internet until the fibre issue is resolved. Last message was ‘wait until early next week & contact us again if PON still flashing’.

Re: FTTP PON light is flashing on my ONT modem, what is wrong?

markt99 — Mon, 26 Jun 2023 08:22:59 GMT

Now I have to wait for 54 metres of underground ducting work to be completed outside my flat because Openreach think that is the problem. Just will be relieved when it is over.

Re: FTTP PON light is flashing on my ONT modem, what is wrong?

markt99 — Mon, 26 Jun 2023 08:26:04 GMT

To their credit BT seem to be trying their best to get everything solved.

Re: FTTP PON light is flashing on my ONT modem, what is wrong?

markt99 — Mon, 10 Jul 2023 14:00:07 GMT

Had another visit from an Openreach Engineer today and according to his call it should be ported to SASA 1 but is ported to an unknown SASA.

I have to wait another 48 hours for it (hopefully) to be finally fixed.

Re: FTTP PON light is flashing on my ONT modem, what is wrong?

markt99 — Sat, 15 Jul 2023 10:09:29 GMT

Not fixed yet, I will now have to wait until 20th July when BT will call me with an update.

Re: FTTP PON light is flashing on my ONT modem, what is wrong?

FredMel — Sat, 15 Jul 2023 11:57:07 GMT

Ours was eventually fixed but we had to cancel & reorder, on BT advice, because things were such a mess. Our problem also turned out to be SASA related, plus incorrect postcode. Anyway, all now working properly.

Re: FTTP PON light is flashing on my ONT modem, what is wrong?

markt99 — Fri, 10 Nov 2023 02:32:54 GMT

After making a second complaint I have been informed that I can't get full fibre broadband at my address at the moment and was told by BT that I should never have been offered it as Openreach didn't have the proper infrastructure in place.

BT have given me a huge chunk of credit on my account for all the wasted time.