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BT Homeworker PON flashing after install

CliffordM — Fri, 03 Mar 2023 15:39:28 GMT

Hi, Waited 3 weeks for Install, OR engineer been out and installed CSP/ONT but said Its set to SASA2 not SASA1?

I believe its an exchange issue, Is anyway of getting it escalated as I'm on temp Mini hub that's 2-3mb in my area and team calls & meetings ect are painful let alone the kids battering me for youtube!

Any help would be great as I'm a homeworker.

Many thanks

Mike.

Re: BT Homeworker PON flashing after install

licquorice — Fri, 03 Mar 2023 15:43:59 GMT

Give the FTTP team a call 0800 587 4787

Re: BT Homeworker PON flashing after install

DavidM — Mon, 06 Mar 2023 08:46:04 GMT

Hi @CliffordM and thanks for posting.

Did you get this sorted? have you contacted the FTTP team as per @licquorice advice?

Cheers

David

Re: BT Homeworker PON flashing after install

CliffordM — Mon, 06 Mar 2023 08:49:59 GMT

Hi David,

Yes all sorted, Was sorted within the hour 🙂

Regards

Mike

Re: BT Homeworker PON flashing after install

DavidM — Mon, 06 Mar 2023 08:50:47 GMT

That's great to hear @CliffordM . Thanks for the update.

Cheers

David