This topic

Broadband Dropping Out Approx Every 24hrs

pscraven — Wed, 22 Feb 2023 13:28:49 GMT

Hello, I have a repeating issue with my Broadband and I'm struggling to get a satisfactory resolution via normal BT support routes so coming here for help (pretty please).

I've had reliable BT Fibre 2 for a couple of years approx 70Mb (Down), 20Mb (UP). At Christmas I was cut off by BT in error and service restored by BT on 6th Jan 2023. The new service is the same Fibre 2 under a new account but this time BB only service (ie no telephone).

Since 6th Jan, my broadband now drops every day for about 5 mins, usually around the same time 12:15- 12:30. I have tried several things and had several BT visits to look at the router and the line. The line checks out OK and I have removed a couple of devices from ethernet ports as the OpenReach engineer suggested doing so (not entirely sure why?).

Night before last night at 11pm reset my router to factory default to see if the problem reoccurred at either the same time or after 24hrs. Result was it went down again today at the same time (12:05:26 to be precise).

BT seem a little reluctant to investigate the router logs which surprises me and instead are suggesting it may be electrical interference or something they refer to as 'RAIN'. My suspicion is the problem is either in the home with a rogue device or with the switch in the street. Please can anyone interrogate the logs to see what's going on and provide any simple advice on what to look at next? I will add the logs to the post shortly. Thanks in advance!

Re: Broadband Dropping Out Approx Every 24hrs

pscraven — Wed, 22 Feb 2023 13:32:07 GMT

12:13:22 22 Feb. WHW INFO A station STA(1A:99:41:26:32:F8) leave WHW infrastructure
12:08:57 22 Feb. ARP [add] br0(wds0.4.9) 192.168.1.116 1a:99:41:26:32:f8
12:08:46 22 Feb. DHCP device Connected: 192.168.1.116
12:08:46 22 Feb. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
12:08:45 22 Feb. LAN [ADD] ARP 192.168.1.116 with 1a:99:41:26:32:f8 from br0(wds0.4.9)
12:08:45 22 Feb. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
12:08:45 22 Feb. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
12:08:45 22 Feb. WHW INFO A station (Upstairs)IF[5G](4C:1B:86:CE:40:04):STA(1A:99:41:26:32:F8) join WHW infrastructure
12:08:45 22 Feb. Receive a DHCP request
12:06:47 22 Feb. NTP synchronization success
12:06:47 22 Feb. NTP Server: ntp.homehub.btopenworld.com
12:06:41 22 Feb. LTE Modem owl_tx_lte_set_rate_shaper_script command sent
12:06:39 22 Feb. LTE Modem owl_tx_lte_set_rate_shaper_script command sent
12:06:39 22 Feb. Port forwarding rule added via UPnP/TR064. Protocol: UDP
12:06:36 22 Feb. DHCP device Disconnected: 192.168.1.116
12:06:36 22 Feb. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
12:06:36 22 Feb. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
12:06:36 22 Feb. LAN [DEL] ARP 192.168.1.116 with 1a:99:41:26:32:f8 from br0
12:06:36 22 Feb. WAN Sensing Auto sensing Complete
12:06:36 22 Feb. WAN Sensing Auto sensing Running
12:06:34 22 Feb. NTP synchronization start
12:06:34 22 Feb. WAN IPv6 Global unicast prefix / length: 2a00:23c6:bb25:b500::/56
12:06:34 22 Feb. WAN IPv6 Global unicast address allocated: 2a00:23c6:bb25:b500::1/64
12:06:34 22 Feb. WAN DHCPv6 events: BOUND
12:06:33 22 Feb. WAN DHCPv6 events: INIT
12:06:33 22 Feb. WAN Sensing Auto sensing Complete
12:06:33 22 Feb. WAN Sensing Auto sensing Running
12:06:33 22 Feb. Success - secondary DNS servers
12:06:33 22 Feb. Success - primary DNS servers
12:06:33 22 Feb. WAN connection WAN2_INTERNET_PTM connected
12:06:32 22 Feb. PPP: IPCP up
12:06:32 22 Feb. PPP IPCP Receive Configuration ACK
12:06:32 22 Feb. PPP IPV6CP Receive Configuration ACK
12:06:32 22 Feb. PPP IPCP Send Configuration Request
12:06:32 22 Feb. PPP IPCP Receive Configuration NAK
12:06:32 22 Feb. PPP IPCP Send Configuration ACK
12:06:32 22 Feb. PPP IPCP Receive Configuration Request
12:06:32 22 Feb. PPP IPV6CP Send Configuration ACK
12:06:32 22 Feb. PPP IPV6CP Receive Configuration Request
12:06:32 22 Feb. PPP IPV6CP Send Configuration Request
12:06:32 22 Feb. PPP IPCP Send Configuration Request
12:06:32 22 Feb. PPP: CHAP authentication succeeded
12:06:32 22 Feb. PPP CHAP Receive success : authentication successful
12:06:32 22 Feb. PPP CHAP Receive Challenge
12:06:32 22 Feb. PPP: LCP up
12:06:32 22 Feb. PPP LCP Receive Configuration ACK
12:06:32 22 Feb. PPP LCP Send Configuration ACK
12:06:31 22 Feb. ARP [del] br0 192.168.1.116 1a:99:41:26:32:f8
12:06:31 22 Feb. PPP LCP Receive Configuration Request
12:06:31 22 Feb. PPP LCP Send Configuration Request
12:06:31 22 Feb. PPP: Received PADS
12:06:31 22 Feb. PPP: Sending PADR
12:06:31 22 Feb. PPP: Received PADO
12:06:31 22 Feb. PPP: Sending PADI
12:06:26 22 Feb. PPP: Sending PADI
12:06:21 22 Feb. PPP: Sending PADI
12:06:16 22 Feb. PPP: Sending PADI
12:06:13 22 Feb. DSL Link Up: Down Rate=69426kbps
12:06:13 22 Feb. WHW INFO A station (Upstairs)IF[5G](4C:1B:86:CE:40:04):STA(8C:17:59:4C:81:82) join WHW infrastructure
12:06:13 22 Feb. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
12:06:13 22 Feb. Receive a DHCP request
12:06:11 22 Feb. PPP: Sending PADI
12:06:08 22 Feb. WHW INFO A station STA(8C:17:59:4C:81:82) leave WHW infrastructure
12:06:06 22 Feb. PPP: Starting PPP daemon
12:06:05 22 Feb. WAN Auto-sensing detected port DSL WAN
12:05:57 22 Feb. WHW INFO A station STA(1A:99:41:26:32:F8) leave WHW infrastructure
12:05:53 22 Feb. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
12:05:53 22 Feb. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
12:05:53 22 Feb. WHW INFO A station (Upstairs)IF[5G](4C:1B:86:CE:40:04):STA(8C:17:59:4C:81:82) join WHW infrastructure
12:05:53 22 Feb. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
12:05:52 22 Feb. Receive a DHCP request
12:05:52 22 Feb. WHW INFO A station STA(8C:17:59:4C:81:82) leave WHW infrastructure
12:05:38 22 Feb. SIP WAN DOWN
12:05:30 22 Feb. SIP WAN DOWN
12:05:30 22 Feb. WAN Sensing Auto sensing Complete
12:05:30 22 Feb. WAN Sensing Auto sensing Running
12:05:28 22 Feb. WAN Sensing Auto sensing Complete
12:05:28 22 Feb. WAN Sensing Auto sensing Running
12:05:28 22 Feb. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]
12:05:27 22 Feb. PPP: Stopped PPP daemon(0
12:05:27 22 Feb. PPP LCP Send Termination Request (User request)
12:05:26 22 Feb. PPP: IPCP down
12:05:26 22 Feb. PPP: LCP down
12:05:26 22 Feb. DSL Link Down: duration was 84626 seconds
12:05:23 22 Feb. WHW INFO A station (Upstairs)IF[5G](4C:1B:86:CE:40:04):STA(1A:99:41:26:32:F8) join WHW infrastructure
12:03:31 22 Feb. DHCP device Connected: 192.168.1.116
12:03:31 22 Feb. LAN [ADD] ARP 192.168.1.116 with 1a:99:41:26:32:f8 from br0(wds0.4.7)
12:03:31 22 Feb. ARP [add] br0(wds0.4.7) 192.168.1.116 1a:99:41:26:32:f8
12:03:15 22 Feb. Port forwarding rule added via UPnP/TR064. Protocol: UDP
12:02:55 22 Feb. WHW INFO A station (Loft)IF[5G](F0:86:20:87:DA:C6):STA(1A:99:41:26:32:F8) join WHW infrastructure
12:02:54 22 Feb. Port forwarding rule deleted via UPnP/TR064. Protocol: UDP
12:02:31 22 Feb. Port forwarding rule added via UPnP/TR064. Protocol: UDP
12:02:09 22 Feb. Port forwarding rule deleted via UPnP/TR064. Protocol: UDP
12:02:07 22 Feb. Port forwarding rule added via UPnP/TR064. Protocol: UDP
12:02:06 22 Feb. Port forwarding rule deleted via UPnP/TR064. Protocol: UDP
12:02:04 22 Feb. Port forwarding rule added via UPnP/TR064. Protocol: UDP
12:02:00 22 Feb. Port forwarding rule deleted via UPnP/TR064. Protocol: UDP
12:01:58 22 Feb. Port forwarding rule added via UPnP/TR064. Protocol: UDP
12:01:57 22 Feb. Port forwarding rule deleted via UPnP/TR064. Protocol: UDP
12:01:55 22 Feb. Port forwarding rule added via UPnP/TR064. Protocol: UDP
12:01:48 22 Feb. Port forwarding rule deleted via UPnP/TR064. Protocol: UDP
12:01:23 22 Feb. Port forwarding rule added via UPnP/TR064. Protocol: UDP
12:00:29 22 Feb. DHCP device Connected: 192.168.1.116
12:00:29 22 Feb. LAN [ADD] ARP 192.168.1.116 with 1a:99:41:26:32:f8 from br0(wds0.4.9)
12:00:29 22 Feb. ARP [add] br0(wds0.4.9) 192.168.1.116 1a:99:41:26:32:f8
12:00:16 22 Feb. WHW INFO A station (Upstairs)IF[5G](4C:1B:86:CE:40:04):STA(1A:99:41:26:32:F8) join WHW infrastructure
11:58:18 22 Feb. DHCP device Connected: 192.168.1.116
11:58:18 22 Feb. LAN [ADD] ARP 192.168.1.116 with 1a:99:41:26:32:f8 from br0(wds0.4.7)
11:58:18 22 Feb. ARP [add] br0(wds0.4.7) 192.168.1.116 1a:99:41:26:32:f8
11:58:15 22 Feb. WHW INFO A station (Loft)IF[5G](F0:86:20:87:DA:C6):STA(1A:99:41:26:32:F8) join WHW infrastructure
11:54:00 22 Feb. Port forwarding rule deleted via UPnP/TR064. Protocol: UDP
11:53:59 22 Feb. Port forwarding rule added via UPnP/TR064. Protocol: UDP
11:51:15 22 Feb. Port forwarding rule deleted via UPnP/TR064. Protocol: UDP
11:51:14 22 Feb. Port forwarding rule added via UPnP/TR064. Protocol: UDP
11:48:18 22 Feb. Port forwarding rule deleted via UPnP/TR064. Protocol: UDP
11:48:17 22 Feb. Port forwarding rule added via UPnP/TR064. Protocol: UDP
11:47:59 22 Feb. Port forwarding rule deleted via UPnP/TR064. Protocol: UDP
11:47:58 22 Feb. Port forwarding rule added via UPnP/TR064. Protocol: UDP
11:38:02 22 Feb. 2.4G Client associate from d4:91:0f:3b:80:db (IP=192.168.1.140) RSSI=-59
11:38:02 22 Feb. Receive a DHCP request
11:31:20 22 Feb. 2.4G Client associate from 74:ab:93:be:2e:37 (IP=192.168.1.190) RSSI=-74
11:31:20 22 Feb. Receive a DHCP request
11:31:02 22 Feb. WHW INFO A station STA(1A:99:41:26:32:F8) leave WHW infrastructure
11:27:40 22 Feb. 2.4G Client disassociate from 1a:99:41:26:32:f8 (IP=192.168.1.116) RSSI=0
11:27:38 22 Feb. WHW INFO A station STA(1A:99:41:26:32:F8) leave WHW infrastructure
11:27:38 22 Feb. 2.4G client Mac: 1A:99:41:26:32:F8 Deauthentications (Reason:Disassociated due to inactivity )
11:26:15 22 Feb. DHCP device Connected: 192.168.1.116
11:26:15 22 Feb. LAN [ADD] ARP 192.168.1.116 with 1a:99:41:26:32:f8 from br0(wds0.4.9)
11:26:15 22 Feb. ARP [add] br0(wds0.4.9) 192.168.1.116 1a:99:41:26:32:f8
11:26:09 22 Feb. WHW INFO A station (Upstairs)IF[5G](4C:1B:86:CE:40:04):STA(1A:99:41:26:32:F8) join WHW infrastructure
11:23:32 22 Feb. Port forwarding rule deleted via UPnP/TR064. Protocol: UDP
11:23:28 22 Feb. Port forwarding rule added via UPnP/TR064. Protocol: UDP
11:23:27 22 Feb. Port forwarding rule deleted via UPnP/TR064. Protocol: UDP
11:23:12 22 Feb. DHCP device Connected: 192.168.1.116
11:23:12 22 Feb. LAN [ADD] ARP 192.168.1.116 with 1a:99:41:26:32:f8 from br0(wl1)
11:23:12 22 Feb. ARP [add] br0(wl1) 192.168.1.116 1a:99:41:26:32:f8
11:23:03 22 Feb. WHW INFO A station (Smart Hub 2)IF[2.4G](18:82:8C:6F:63:19):STA(1A:99:41:26:32:F8)(Legacy Device) join WHW infrastructure

Re: Broadband Dropping Out Approx Every 24hrs

licquorice — Wed, 22 Feb 2023 13:41:37 GMT

The logs won't give any indication as to the cause of the problem, all they do is confirm the date and time of the disconnection.

It is possible that it is REIN (repetitive electrical impulse noise) that is causing your problem.

It's an odd time, but do you have any electrical items switching on or off at that time?

Re: Broadband Dropping Out Approx Every 24hrs

pscraven — Wed, 22 Feb 2023 16:22:17 GMT

Thanks for the response, nothing locally switching on/off within the home at that time. The logs confirm it is a daily occurrence, but the time does differ slightly each day (+/- approx 30 mins). I agree that REIN (thanks for the explanation) could be a cause however it wasn't an issue prior to 6th Jan 2023 when my service was reinstated. That could be a coincidence, but feels unlikely as its pretty much like clock work every day now and yet was rock solid prior to that. The only difference in the service I can see is its now BB only. Do the logs not contain any useful information prior to the disconnect? I also wonder if this effects my neighbours and if there is any data available to BT to identify as such?

Re: Broadband Dropping Out Approx Every 24hrs

licquorice — Wed, 22 Feb 2023 16:31:31 GMT

No,the logs won't give any indication of a line dropping other than the drop itself..

12:05:26 22 Feb. DSL Link Down: duration was 84626 seconds is the only indication and it shows a line drop that restores 12:06:13 22 Feb. DSL Link Up: Down Rate=69426kbps

Re: Broadband Dropping Out Approx Every 24hrs

pscraven — Wed, 22 Feb 2023 16:36:36 GMT

Hi again, the below shows the drop time, date and duration. As you can see its pretty much daily (odd exceptions included). The duration doesn't make a lot of sense unless they're milliseconds.

12:05:26	22 Feb.	DSL Link Down: duration was 84626 seconds
12:34:23	21 Feb.	DSL Link Down: duration was 35200 seconds
02:47:14	21 Feb.	DSL Link Down: duration was 11370 seconds
12:50:06	20 Feb.	DSL Link Down: duration was 120216 seconds
03:26:05	19 Feb.	DSL Link Down: duration was 54059 seconds
12:24:28	18 Feb.	DSL Link Down: duration was 84017 seconds
13:03:34	17 Feb.	DSL Link Down: duration was 42013 seconds
01:22:42	17 Feb.	DSL Link Down: duration was 44135 seconds
13:06:29	16 Feb.	DSL Link Down: duration was 86572 seconds
13:02:59	15 Feb.	DSL Link Down: duration was 9969 seconds
10:16:25	15 Feb.	DSL Link Down: duration was 2742 seconds
08:19:23	15 Feb.	DSL Link Down: duration was 64214 seconds
14:28:34	14 Feb.	DSL Link Down: duration was 67192 seconds
19:48:04	13 Feb.	DSL Link Down: duration was 94138 seconds
14:49:45	12 Feb.	DSL Link Down: duration was 92795 seconds
13:02:32	11 Feb.	DSL Link Down: duration was 85625 seconds
13:14:49	10 Feb.	DSL Link Down: duration was 86073 seconds
13:19:29	09 Feb.	DSL Link Down: duration was 86031 seconds
13:25:01	08 Feb.	DSL Link Down: duration was 85467 seconds
13:39:56	07 Feb.	DSL Link Down: duration was 87732 seconds
13:17:06	06 Feb.	DSL Link Down: duration was 85118 seconds
13:37:52	05 Feb.	DSL Link Down: duration was 76663 seconds
13:36:06	04 Feb.	DSL Link Down: duration was 8236 seconds
13:50:50	03 Feb.	DSL Link Down: duration was 86739 seconds
13:44:33	02 Feb.	DSL Link Down: duration was 86360 seconds
13:44:35	01 Feb.	DSL Link Down: duration was 85923 seconds
13:51:54	31 Jan.	DSL Link Down: duration was 87109 seconds
13:39:27	30 Jan.	DSL Link Down: duration was 85728 seconds
13:50:00	29 Jan.	DSL Link Down: duration was 86164 seconds
13:53:18	28 Jan.	DSL Link Down: duration was 87401 seconds
13:35:59	27 Jan.	DSL Link Down: duration was 86030 seconds
13:41:23	26 Jan.	DSL Link Down: duration was 89752 seconds
12:44:44	25 Jan.	DSL Link Down: duration was 85347 seconds
13:01:39	24 Jan.	DSL Link Down: duration was 86984 seconds
12:51:17	23 Jan.	DSL Link Down: duration was 85802 seconds
13:00:34	22 Jan.	DSL Link Down: duration was 87081 seconds
12:48:35	21 Jan.	DSL Link Down: duration was 56581 seconds
21:04:47	20 Jan.	DSL Link Down: duration was 25423 seconds
14:03:40	19 Jan.	DSL Link Down: duration was 90570 seconds
12:53:31	18 Jan.	DSL Link Down: duration was 37659 seconds
02:25:27	18 Jan.	DSL Link Down: duration was 51548 seconds
12:05:41	17 Jan.	DSL Link Down: duration was 8756 seconds

Re: Broadband Dropping Out Approx Every 24hrs

Anonymous — Wed, 22 Feb 2023 16:43:42 GMT

Duration is uptime since the last disconnect.

Re: Broadband Dropping Out Approx Every 24hrs

pscraven — Wed, 22 Feb 2023 16:53:11 GMT

Ok thanks. So its an approximate time of day issue not an exact time of day one. I would have thought if it were a issue related to a timer it would be exact rather than approximate? Therefore it could be another trigger such as a sensor? Is there a BT helpdesk of forum related to REIN does anyone know?

Re: Broadband Dropping Out Approx Every 24hrs

Anonymous — Wed, 22 Feb 2023 17:04:31 GMT

When you were reconnected did you retain the same Hub or get a new one?

If it's the same Hub that does rather suggest the line rather than the local environment. If you haven't already you could try relocating the Hub to a different room with a longer RJ11 cable.

An AM radio may indicate a REIN problem:

https://kitz.co.uk/adsl/rein.htm

You could also try turning off all appliances, including central heating for an hour or two either side of the problem time to see if that helps.

Re: Broadband Dropping Out Approx Every 24hrs

kamen — Wed, 22 Feb 2023 17:05:24 GMT

Hi @pscraven , I'm having the same problem since mid December. I then switched from BT to Sky and the problem started. I thought that switching back to BT would solve the problem, but it hasn't.

With me the drops are around 11-12 in the morning and last for a minute. The log file from the router shows the same.

BT engineer came last week and changed the socket on the wall, but that hasn't fixed anything. I'm now trying with the router at the different place in the room, but no difference. Tomorrow morning I plan to disconnect the ethernet cables from the router and see if that makes any difference.

Could we be neighbours? I'm in Milton Keynes.

Re: Broadband Dropping Out Approx Every 24hrs

pscraven — Wed, 22 Feb 2023 17:14:31 GMT

Hi, I retained the same hub, and have tried moving the hub to the other side of the same room previously to no avail. I only have a single master socket in the house, and no phones connected. I will try AM 612 Mhz and see if that identifies any noise. Thank you for the reply.

Re: Broadband Dropping Out Approx Every 24hrs

pscraven — Wed, 22 Feb 2023 17:16:58 GMT

Hi @kamen , Glad to know Im not the only one ;). Im in Warwick (CV35), so I guess that rules out the same switch/cabinet at least! I hope you get a resolution, please post of you do. Thanks!

Re: Broadband Dropping Out Approx Every 24hrs

kamen — Wed, 22 Feb 2023 18:23:40 GMT

@pscraven here are my timings since I rejoined BT two weeks ago. It didn't drop on Sunday, but dropped the previous Sunday.

It seems that in both of our cases the problems started after a change - the cutoff in your case and a change of provider in mine. In your case the hub is the same, in my case I had the issue with the Sky hub and with the new BT one. We both have tried changing the location of the hub without any difference. We both had visits from an engineer without success.

I'm pretty sure it's not something in the house causing it as nothing has changed and nothing specific happens around noon. I'll do a few more tests to be even more certain and will give BT another call.

I'm surprised they can't monitor the line from their side, but maybe it will take more calls before we get to someone who really knows the network and can do proper investigation.

Time	Message
11:12:21	22 Feb. DSL Link Down: duration was 7096 seconds
11:06:28	21 Feb. DSL Link Down: duration was 85130 seconds
11:27:04	20 Feb. DSL Link Down: duration was 172815 seconds
11:26:14	18 Feb. DSL Link Down: duration was 86272 seconds
11:27:49	17 Feb. DSL Link Down: duration was 35203 seconds
01:40:20	17 Feb. DSL Link Down: duration was 48153 seconds
12:17:12	16 Feb. DSL Link Down: duration was 87237 seconds
12:02:40	15 Feb. DSL Link Down: duration was 12387 seconds
12:37:25	14 Feb. DSL Link Down: duration was 89460 seconds
11:45:52	13 Feb. DSL Link Down: duration was 81364 seconds
13:09:15	12 Feb. DSL Link Down: duration was 85841 seconds
13:18:00	11 Feb. DSL Link Down: duration was 93770 seconds
11:14:36	10 Feb. DSL Link Down: duration was 31169 seconds
02:34:29	10 Feb. DSL Link Down: duration was 3522 seconds
01:35:22	10 Feb. DSL Link Down: duration was 46081 seconds
12:46:43	09 Feb. DSL Link Down: duration was 88746 seconds
12:07:03	08 Feb. DSL Link Down: duration was 15124 seconds

Re: Broadband Dropping Out Approx Every 24hrs

kamen — Wed, 22 Feb 2023 18:47:50 GMT

@pscraven one other thing - are you on a full fibre connection to your house? I'm on the old copper cable to the house, presumably there is fibre to the cabinet

Re: Broadband Dropping Out Approx Every 24hrs

pscraven — Wed, 22 Feb 2023 19:02:13 GMT

Hi again, it’s interesting that the situation is almost identical. I am on Fibre 2 so fibre to the cabinet, copper to the house. I am trying to find out if my neighbours are also affected. I am considering if my situation could be the result of the fire alarm being changed which was around the same time as the BB came back online about 6th Jan, although I can’t see why I’m this would be the cause. The only other change I can think of is smart meters being commissioned. Again I can’t understand why although it may be a possibility I guess. Other than that nothing else has changed inside the house. I have an escalation case now with BT open.

Re: Broadband Dropping Out Approx Every 24hrs

Anonymous — Wed, 22 Feb 2023 19:16:23 GMT

Is the fire alarm connected to the phone line? Maybe it is trying to "phone home" daily to the manufacturer/installer, despite there being no service.

Re: Broadband Dropping Out Approx Every 24hrs

pscraven — Wed, 22 Feb 2023 19:30:13 GMT

No, totally separate to my house and not connected to the phone system. It’s part of a shared entrance only but I will investigate just in case. Thanks

Re: Broadband Dropping Out Approx Every 24hrs

kamen — Mon, 06 Mar 2023 11:45:48 GMT

hi @pscraven , any progress on your side?

I just called BT again and they booked another engineer to come on Thursday. Apparently a different type of engineer from the previous one, I think the guy on the call said 'cube engineer', but I may have misheard.

Re: Broadband Dropping Out Approx Every 24hrs

pippincp — Mon, 06 Mar 2023 16:25:03 GMT

All a Qube engineer can do is check your set up, totally useless in this situation.

Re: Broadband Dropping Out Approx Every 24hrs

kamen — Thu, 09 Mar 2023 15:22:03 GMT

The prediction was correct. The Qube engineer came, connected a laptop to the router, run some tests and said that everything was ok.

At least I showed him the router logs showing the drops and pressed him on next steps. He said he'll write in his report a suggestion to monitor the line for 48 hours to hopefully see these drops from their side.