BT Hub 2 - Solid Orange Light

Tia46 — Tue, 14 Mar 2023 11:40:12 GMT

My BT hub has had a solid orange light since this morning. I’ve tried the usual things such as restarting the hub, doing a factory reset, turning the open reach hub on and off but the light is still solid orange. I have called customer services and they don’t know what the issue is so have booked an engineer appointment, the problem is the earliest date is Saturday and as I work from home this is going to cause huge issues.

Posting on here on the off chance that someone may have any other suggestions that I could try?

The package I’m currently on is full fibre 2 in case it’s relevant.

Thanks in advance,

Tia

Re: BT Hub 2 - Solid Orange Light

imjolly — Tue, 14 Mar 2023 12:20:02 GMT

if you have FTTP what lights are there on the ONT

should be green like this and no light LOS

Re: BT Hub 2 - Solid Orange Light

Tia46 — Tue, 14 Mar 2023 15:53:20 GMT

Hi @imjolly

Thank you for your response.

Yes those three lights are showing.

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BT Hub 2 - Solid Orange Light

Re: BT Hub 2 - Solid Orange Light

Re: BT Hub 2 - Solid Orange Light