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Broadband signal

AdriannaJaskiewicz — Fri, 31 Mar 2023 19:04:42 GMT

Hi,

for past two days the broadband kept dropping quite often.
I was not made aware of any works in the area.

Re: Broadband signal

licquorice — Fri, 31 Mar 2023 19:09:01 GMT

Why would you think it is works in the area rather than a fault?

Re: Broadband signal

AdriannaJaskiewicz — Sat, 01 Apr 2023 11:41:44 GMT

Because it was perfect till about two days ago

Re: Broadband signal

licquorice — Sat, 01 Apr 2023 11:45:03 GMT

Bizarre reasoning.

Faults develop at random. Have you reported it the customer services?
0330 1234 150

Re: Broadband signal

imjolly — Sat, 01 Apr 2023 11:45:51 GMT

@AdriannaJaskiewicz wrote:

Because it was perfect till about two days ago

but faults just happen .

have you checked to see if any work in your area? have you checked neighbours who use openreach network if they have problems

have you checked your phone line for dial tone -providing you don't have digital voice

Re: Broadband signal

DavidM — Mon, 03 Apr 2023 07:58:40 GMT

Hi @AdriannaJaskiewicz and welcome to our community.

Thanks for posting. Can you give us more detail on what the issue is? Do the hub lights change? Are you on full fibre? If so what color are the lights on the ONT? Is this a wireless or wired problem?

Cheers

David