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Superhub orange light

Slaycj — Wed, 05 Apr 2023 16:16:51 GMT

Just wondering if anyone else has had this issue. I'm currently waiting on being able to use my fibre broadband. It was installed yesterday by an engineer and I wsiyuntil midnight as advised and it didn't start working. I've been told it's an external fault and have to wait for it to be fixed and I don't need an engineer out apparently. The light on my hub has been completely orange since my installation I can see the WiFi signal but can't connect to internet. Has anyone else ever had the same issue and how long did it take to be fixed?

Re: Superhub orange light

licquorice — Wed, 05 Apr 2023 16:24:52 GMT

It means you have physical connectivity but your account hasn't been activated.

How long it takes to be fixed is unknown, every case is different.

Re: Superhub orange light

Slaycj — Wed, 05 Apr 2023 16:55:27 GMT

Not great though, I was told it was a fault. I was told I would be activated on my connection date so it's completely confusing. The engineer who installed it also was confused

Re: Superhub orange light

licquorice — Wed, 05 Apr 2023 16:57:31 GMT

Call the FTTP team and see if they can help 0800 587 4787

Re: Superhub orange light

Slaycj — Wed, 05 Apr 2023 17:02:01 GMT

Are they different from the normal customer service team? I have been on the phone twice already today about it and was told it was a fault and I have to wait.

Re: Superhub orange light

imjolly — Wed, 05 Apr 2023 17:07:16 GMT

Yes they are different and as name suggests better equipped to deal with FTTP problems