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New full fibre install

Johnny-boy — Thu, 06 Apr 2023 21:35:46 GMT

Hi I had the fibre 900 broadband installed today my download speed is 947mb which is great but my upload speed is only 20mb. Is this normal or is it being capped for some reason. The engineer who installed it today said I could expect something in the region of 100mb.

any advice would be gratefully appreciated.

Re: New full fibre install

countrypaul — Thu, 06 Apr 2023 22:07:23 GMT

What speeds have BT stated as being supplied if it falls below the minimum you can certainly log a fault/compaint.

Re: New full fibre install

Johnny-boy — Thu, 06 Apr 2023 22:12:47 GMT

My minimum speeds are 700mb on the download and 10mb on upload.
I’m not below either but thought the upload would better.

Re: New full fibre install

imjolly — Thu, 06 Apr 2023 22:14:47 GMT

Up speed should be about 110mb. Just leave it for a few days but no improvement after 3 days connected then post back and can see if forum mods can help

There are similar posts where speed sorted itself out

Re: New full fibre install

Johnny-boy — Thu, 06 Apr 2023 22:20:01 GMT

Thanks for that. Will give it over the weekend and see how it goes. 👍👍

Re: New full fibre install

Johnny-boy — Wed, 12 Apr 2023 13:44:26 GMT

Hi just an update. You were spot on with my new install. The upload speed went up to 112mb over the weekend. So all is good.
thanks for your help

Re: New full fibre install

DavidM — Wed, 12 Apr 2023 13:46:56 GMT

Thanks for the update @Johnny-boy . That's a great result.

Cheers

David