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BT Internet down for approaching 15 hours, no problems?

MrH20 — Sat, 08 Apr 2023 14:33:35 GMT

Hello,

Back once again with a problem sadly. I have been without internet for approaching 15 hours now (went off shortly after midnight).

The hub has been intermittent between flashing purple and flashing orange (mainly flashing purple for the last 6 hours)

The service I receive is simply not good enough and the reason I will be leaving but can anyone help? Located in the PE2 area of Peterborough.

Thanks

Re: BT Internet down for approaching 15 hours, no problems?

imjolly — Sat, 08 Apr 2023 14:44:02 GMT

do you have a dial tone on phone provided not on digital voice?

checked service in your area

https://www.bt.com/help/check-service-status

Re: BT Internet down for approaching 15 hours, no problems?

MrH20 — Sat, 08 Apr 2023 17:05:48 GMT

Thanks for the reply. Internet is back on now with no change from my end.

I had checked the status on three occasions before posting here, never showed an issue and I was able to dial in from my mobile to the phone and answer it which was the reason I was unsure what was going on. What do you think would have caused the total of 17 hours without internet but the phone line to be OK?

I have previously spent 5 weeks waiting for a connection from BT (which I know was covered by the 'it's not our fault, it is OpenReach' justification but I don't have a service agreement with OpenReach, I have one with BT, your subcontracting choice is not my problem).

Re: BT Internet down for approaching 15 hours, no problems?

licquorice — Sat, 08 Apr 2023 17:12:21 GMT

Contrary to people's expectations, faults happen, 100% reliability is never going to happen. The fault could have been for a myriad of reasons.

Re: BT Internet down for approaching 15 hours, no problems?

garybs29 — Sat, 08 Apr 2023 18:01:40 GMT

@MrH20 i'm intrigued to know did you call BT at all (certainly doesn't sound like it) as technical help would have ran checks & maybe been in a place to advise what the issue was