This topic

Fttp

belsey12 — Fri, 28 Apr 2023 15:24:07 GMT

Everytime I try getting though to the fttp department though the direct number keep getting diverted to the automatic voice any help would be appreciated.

Fttp

belsey12 — Fri, 28 Apr 2023 15:02:18 GMT

Any advice on getting though to the fttp the number keeps re directing me to the welcome to bt automation.

Re: Fttp

licquorice — Fri, 28 Apr 2023 15:30:38 GMT

Keep trying

Re: Fttp

belsey12 — Fri, 28 Apr 2023 15:31:20 GMT

I've rang it about 30 times.

Re: Fttp

belsey12 — Fri, 28 Apr 2023 15:36:53 GMT

Is there any other numbers that put you though without being diverted or can I be told what the department would be called for another member of staff to transfer me to that department please.

Re: Fttp

imjolly — Fri, 28 Apr 2023 15:52:58 GMT

You just have to keep trying 08005874787. Maybe try out with peak times

Re: Fttp

belsey12 — Fri, 28 Apr 2023 15:53:56 GMT

Okay thanks

Re: Fttp

DavidM — Sun, 30 Apr 2023 08:21:44 GMT

Hi @belsey12 and thanks for posting.

@imjolly advice is correct. Please post back and let us know how you get on.

Cheers

David

Fttp order.

belsey12 — Tue, 09 May 2023 14:06:27 GMT

The main sales team are not able to place a fttp order for me even though I have a openreach FTTP line already installed. Sales support are able to place the order though the back end system only problem I have is that if they do it this way they can`t apply any of the discounts that are available though main sales is there any way of getting the front end system updated with the backend system. Sales support can also see that I have a ONT connected to my property.

Re: Fttp order.

imjolly — Tue, 09 May 2023 14:43:50 GMT

did you get through eventually to FTTP team? if so can you now place order

Re: Fttp order.

DavidM — Tue, 09 May 2023 16:10:51 GMT

Hi @belsey12 ,

I'd be interested to know if this has been sorted yet? Can you post back and let us know?

Cheers

David

Re: Fttp order.

belsey12 — Wed, 10 May 2023 11:58:26 GMT

No this hasn't been resolved they have no clue why the main sales department can't place the order and sales support can.