This topic

Slow upload speed, (900mbs FTTP package)

smartly007 — Wed, 03 May 2023 08:21:23 GMT

I've a recently installed 900 FTTP package (April 18th) Excellent download speed but upload no better than 20mbs at any time. Can't find a solution or work through on the forums and have reset SH2 but to no avail. Can anyone help please?

Re: Slow upload speed, (900mbs FTTP package)

imjolly — Wed, 03 May 2023 12:54:05 GMT

have you tried a factory reset by pressing recessed button on back and holding until hub lights flash and see if that get speed corrected if not post back

Re: Slow upload speed, (900mbs FTTP package)

DanielS — Wed, 03 May 2023 15:32:07 GMT

Hey @smartly007,

Did you try what @imjolly suggested?

If you need our help with this, let me know.

Thank you
DanielS

Re: Slow upload speed, (900mbs FTTP package)

smartly007 — Sat, 06 May 2023 08:35:35 GMT

Hi,

Apologies for the delayed reply.

Yes, a reset of the SH2 has now improved the upload to speed to a stable 50Mbps or so with the download speed marginally increased too.

Thanks for your help 🙂

Re: Slow upload speed, (900mbs FTTP package)

smartly007 — Sat, 06 May 2023 08:38:14 GMT

Hi,

Yes, I've just replied to @imjolly to say thanks for his advice and which proved to be the solution.

Regards

Re: Slow upload speed, (900mbs FTTP package)

DanielS — Sat, 06 May 2023 11:18:34 GMT

Thanks for getting back to us @smartly007.

It's good to see that your upload speeds have improved.

However, I may be able to help you further with it and help improve it more.

I'm going to send you a private message. Can you reply back to it when you can?

Thank you
DanielS

Re: Slow upload speed, (900mbs FTTP package)

StuartH — Thu, 11 May 2023 12:32:06 GMT

Hi @smartly007

Ran some more tests today and can see your upload is holding now at the correct speeds.

I've closed the complaint however should the issue reoccur please post we can always reopen if needed.

Thanks

Stuart

Re: Slow upload speed, (900mbs FTTP package)

smartly007 — Thu, 11 May 2023 15:45:05 GMT

Stuart, great job thanks.

Martin