This topic

Home Essentials

fisherking — Wed, 03 May 2023 18:59:37 GMT

I signed up for BT Home Essential 2 in January but I've been put on the wrong speed profile.

My router is syncing at 55 Mbps down and just under 10 Mbps up.

Maximum data rate is 61 Mbps down and 18 Mbps up. So I should be getting that speed.

How do I get this sorted without having to ring BT? I'm not well and find ringing up for this kind of thing stressfull.

I'll attach a screenshot of my router stats at the bottom of this post.

Re: Home Essentials

imjolly — Wed, 03 May 2023 19:05:04 GMT

Can you check which package is shown on your January order by going to MYBT and see if fibre 1 or 2

Fibre 2 will give very little improvement in down speed but should give good improvement to up speed

Post back with result

Re: Home Essentials

fisherking — Wed, 03 May 2023 20:02:45 GMT

It says Home Essential Fibre 2

Re: Home Essentials

imjolly — Wed, 03 May 2023 21:12:15 GMT

The max attainable speed is not necessarily the speed you can achieve but you may be able to get a few mb faster down speed but certainly faster up speed

Phone CS 03301234150 and they should be able to sort your profile. If problems after phoning then post back

Re: Home Essentials

fisherking — Wed, 03 May 2023 21:21:59 GMT

It looks like the speed is being capped to a fibre 1 profile. I was getting pretty much the max obtainable speeds with the ISP I was with before moving to BT.

Re: Home Essentials

JohnC2 — Thu, 04 May 2023 08:31:27 GMT

Hi @fisherking, post back and let us know how you get on after you call us.

Cheers

John