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Slower than usual speeds on Fibre 2

scortex — Sat, 06 May 2023 21:07:04 GMT

Hello,

Is there someone a bit more knowledgeable than customer service able to to explain to me how or why my line has become so poor in speeds. When I first opened the line many years ago I had a stable 68mbps for years then a line fault caused a drop in my speeds to 51 to 55mbps but they never recovered, I gave up chasing it and settled for what I had.

Recently I have encountered connection drop outs at home when running more than one device, on investigation my speeds are at 41mbps but after a tech visit with no issues found and no callback from customer service I am again at a loss on what to do to improve my speed.

Any help or advise would be greatly appreciated.

Re: Slower than usual speeds on Fibre 2

licquorice — Sat, 06 May 2023 21:12:31 GMT

Your line has been banded by DLM due to instability. Until the line fault is fixed your speed will not improve. You need an engineer visit to investigate the fault.

Re: Slower than usual speeds on Fibre 2

scortex — Sat, 06 May 2023 21:28:49 GMT

Thanks I will try to get help from bt, although my speeds are above the minimum the tech guy said they may not send the engineer.

Re: Slower than usual speeds on Fibre 2

imjolly — Sun, 07 May 2023 09:16:15 GMT

if you are not on digital voice have you checked your line for noise?

dial 17070 option 2 should be silent and best with corded phone

Re: Slower than usual speeds on Fibre 2

RobbieMac — Sun, 07 May 2023 09:32:01 GMT

Hi @scortex

Thanks for your post and welcome back!

I am sorry for the slower speeds you're experiencing. It looks like the profile has been banded from potential drops as the guys have pointed out. Give my colleagues in the helpdesk a call on 0330 1234 150 and let us know how you get on chatting with them.

Thanks,

Robbie

Re: Slower than usual speeds on Fibre 2

scortex — Mon, 08 May 2023 20:56:22 GMT

Thankyou for the replies, I am going through the process with BT and awaiting a callback again.

I would suspect line issues being the culprit, although quiet the attenuation has increased a bit since my last post(not that I know very much about it).

Re: Slower than usual speeds on Fibre 2

imjolly — Mon, 08 May 2023 21:34:31 GMT

The hub has just had a firmware update hence the short connection time

Did you try the quiet line test? It should be silent

Re: Slower than usual speeds on Fibre 2

scortex — Thu, 11 May 2023 20:28:11 GMT

*Update*
Hi,
After an Openreach visit today, a few tests, a little connection refresh at the cabinet and a cap removal the speeds have improved. On a plus note my ping has halved so I hope whatever the issue was It wont resurface.

Thanks for the helpful info.

Re: Slower than usual speeds on Fibre 2

DanielS — Fri, 12 May 2023 10:50:59 GMT

That's great news @scortex.

Long may it continue.

Thanks for updating us.

DanielS