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Joined BT in March 2023 on Fibre 1 but speed is capped at 40/10

MartinR34 — Tue, 16 May 2023 11:30:42 GMT

I rejoined BT from Sky in March with Fibre 1 and my download speed is capped at 39,999 (37,000 at the hub), despite my being able to get up to 48,500 in an ideal world. Sky was capped at 40/10 but when I was with BT previously I was able to get up to 42,000 at the hub, and this was three years ago.

Surely BT should have put me on the 55/20 network as this is what I am paying for?

Thanks

Martin

Re: Joined BT in March 2023 on Fibre 1 but speed is capped at 40/10

Anonymous — Tue, 16 May 2023 11:55:36 GMT

The less said about Sky Broadband the better! 🤣

It doesn't sound like the 40/10 profile has been changed to me.

What is your max attainable speed in the router? It's under Advanced settings > Technical log > Maximum data rate.

In fact, if you can share a screenshot of the page for the broadband gurus to review.

Re: Joined BT in March 2023 on Fibre 1 but speed is capped at 40/10

pippincp — Tue, 16 May 2023 12:11:49 GMT

There is no 55/20 profile, its 55/10.

You max estimated according to the checker is 45Mb.

As @Anonymous info request would give us more to advise you.

Re: Joined BT in March 2023 on Fibre 1 but speed is capped at 40/10

Les-Gibson — Tue, 16 May 2023 12:13:02 GMT

Is the speed you're getting within your guaranteed minimum download speed? you can see this in My BT

Re: Joined BT in March 2023 on Fibre 1 but speed is capped at 40/10

MartinR34 — Tue, 16 May 2023 12:14:50 GMT

Hi, it is most of the time, but drops down from time to time. We're at the end of a long road of copper wiring, some way from the Exchange. It's annoying as there is an exchange box 50 yds from us, but it doesn't service our road.

Re: Joined BT in March 2023 on Fibre 1 but speed is capped at 40/10

MartinR34 — Tue, 16 May 2023 12:17:01 GMT

Thanks for your replies. Here are the details from the technical log:

Product code:Hub

Serial number:+091298+2240001808

Firmware version:v0.38.00.10147-BT

Firmware updated:Fri Mar 17 00:30:54 2023

Board version:R01

GUI version:1.77 20_05_2022

DSL uptime:17 days,09 Hours33 Mins08 Secs

Data rate:7.49 Mbps / 39.999 Mbps

Maximum data rate:7.490 Mbps / 43.776 Mbps

Full Fibre (FTTP) Mode:On

Noise margin:5.5 / 4.4

Line attenuation:10.1 / 23.8

Signal attenuation:10.1 / 24.2

VLAN id:101

Upstream error control:Off

Downstream error control:Off

Re: Joined BT in March 2023 on Fibre 1 but speed is capped at 40/10

Les-Gibson — Tue, 16 May 2023 12:25:33 GMT

Are you sure you're on FTTC? you have Full Fibre mode enabled

Re: Joined BT in March 2023 on Fibre 1 but speed is capped at 40/10

-Richie- — Tue, 16 May 2023 12:40:41 GMT

@Les-Gibsonwrote:
Are you sure you're on FTTC? you have Full Fibre mode enabled

Full fibre mode is enabled by default on the smart hub 2, it works fine with FTTC or FTTP, the only time it's an issue is if you're a BTTV customer, then the mode needs changed.

Re: Joined BT in March 2023 on Fibre 1 but speed is capped at 40/10

Anonymous — Tue, 16 May 2023 12:40:44 GMT

@Les-Gibsonwrote:
Are you sure you're on FTTC? you have Full Fibre mode enabled

Turning that off would just free up a port on the back wouldn't it?

The users initial posts says only FTTP On Demand available at their location so it must be FTTC? No FTTP here either but the Smart Hub 2 seems to ship with that setting turned on for all.

Re: Joined BT in March 2023 on Fibre 1 but speed is capped at 40/10

MartinR34 — Tue, 16 May 2023 12:41:43 GMT

Hi. Yes, at least that's what I thought / been told / signed up for FTTP is not yet enabled in our road. Cables were laid during lockdown but we're still waiting. I've heard that it may be rolled out within a couple of months. When I check what's available, I only get the option of FTTC. In fact, this is confirmed in the BT Checker image in my first post.

Re: Joined BT in March 2023 on Fibre 1 but speed is capped at 40/10

Anonymous — Tue, 16 May 2023 12:51:20 GMT

@MartinR34wrote:

Data rate:7.49 Mbps / 39.999 Mbps
Maximum data rate:7.490 Mbps / 43.776 Mbps

So for me, your line appears capable of being able to squeeze another couple of Mbps download out with a fair wind, but you are clearly capped on a 40/10 profile.

Upload is what it is.

Sky love telling you what the average speeds they offer are, but they buy the cheapest product they can from Openreach based on your Guaranteed Minimum Line Speed. If that is below 40Mbps, they stick you on a 40/10 product and will not change it, even if your line would support a bit more.

Same thing happened to me, turns out I knew what my line could handle, I knew there was a fault and it eventually got me out of my contract with Sky and back to BT.

I could only take Fibre 1 and remained capped at 55/10. I moved to Fibre 2 (for an extra £1 to try and get more upload I was sure was available), but BT kept me on 55/10.

Thanks to a mod here I am now getting the most out of my connection (still only FTTC), so hopefully they can assist you:

Re: Joined BT in March 2023 on Fibre 1 but speed is capped at 40/10

imjolly — Tue, 16 May 2023 12:56:17 GMT

@MartinR34

have you checked MYBT to make sure it does say fibre 1?

looking at stats your max attainable is 43.7mb and currently on 40mb but interestingly your noise margin is down at 4.4db to get that speed. as you are on Huawei cab your noise margin could drop to 3db to give bit more speed closer to attainable

It looks like you are on wrong profile so I have asked mod to check

Re: Joined BT in March 2023 on Fibre 1 but speed is capped at 40/10

MartinR34 — Tue, 16 May 2023 12:57:28 GMT

Thanks. Yep, I was capped with Sky and from day 1 it was slower than bt had been and less bandwidth. I had hoped (expected) that switching back to BT would remove the cap and give me the slightly faster speed. The daft thing is that if I lived closer to the cabinet I would get much faster speeds and pay the same 🤷

As you say, hopefully I can get help to sort the cap out.

Re: Joined BT in March 2023 on Fibre 1 but speed is capped at 40/10

MartinR34 — Tue, 16 May 2023 13:00:44 GMT

Strangely, I cannot access my current account on mybt. I can see my previous account number and details which ended in 2019 and I can see a bt sport account that I had through EE years ago, but not my current deal!

However, I have checked the contract details that were emailed in Feb and definitely Fibre 1.

Re: Joined BT in March 2023 on Fibre 1 but speed is capped at 40/10

MartinR34 — Tue, 16 May 2023 13:02:12 GMT

Thank you for your help and for asking a mod to check. Much appreciated 👍

Re: Joined BT in March 2023 on Fibre 1 but speed is capped at 40/10

PaddyB — Tue, 16 May 2023 13:05:01 GMT

Hi @MartinR34,

Thank you for posting. If you send me your details, I'll be able to take a look to make sure your profile is correct.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Joined BT in March 2023 on Fibre 1 but speed is capped at 40/10

JohnC2 — Fri, 19 May 2023 12:39:10 GMT

Hi @MartinR34, thanks for taking the time to speak with me on Wednesday. I've got a colleague now to request your profile is corrected to 55/10. This should be completed shortly so please check your connection over the weekend and let me know how you get on.

Cheers

JohnC2

Re: Joined BT in March 2023 on Fibre 1 but speed is capped at 40/10

MartinR34 — Mon, 22 May 2023 10:59:59 GMT

Hi JohnC2

Thanks very much for this. Yes, we are now receiving higher speeds at the hub and no longer appear to be capped at 40.

Thanks for all your help.

Martin

Re: Joined BT in March 2023 on Fibre 1 but speed is capped at 40/10

JohnC2 — Mon, 22 May 2023 11:07:36 GMT

Hi @MartinR34, thanks for posting back and that's good news 🙂

Cheers

John