This topic

New Customer

Dazza1 — Tue, 16 May 2023 18:04:48 GMT

Had Full Fibre installed today

When should I be able to manage my account still says I have no products

Would like to turn web Protect off and I don’t know my BT email address

Plus I need to claim my XBox pass as well

Re: New Customer

JohnC2 — Tue, 16 May 2023 18:33:52 GMT

HI @Dazza1, welcome to BT and thanks for posting. It sounds like your order hasn't fully closed off on the system yet. It should close overnight as you're now connected. Try again tomorrow and let us know how you get on.

Cheers

John

Re: New Customer

imjolly — Tue, 16 May 2023 18:39:39 GMT

You need to setup your BTID

BT no longer provide emaill capabilities to new customer so you need to use an existing address or set up a new address say gmail

Re: New Customer

Dazza1 — Wed, 17 May 2023 10:09:07 GMT

@JohnC2wrote:
HI @Dazza1, welcome to BT and thanks for posting. It sounds like your order hasn't fully closed off on the system yet. It should close overnight as you're now connected. Try again tomorrow and let us know how you get on.
Cheers
John

Hi John it’s still not been closed off

Still says You’ve ordered something from us

Re: New Customer

DanielS — Wed, 17 May 2023 11:35:36 GMT

Hi @Dazza1,

I am sorry that it hasn't closed off yet.

We can take a look into it for you to see what's causing it to stay open.

I will send you a private message so you can reply back to my team.

Thanks
DanielS