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Fibre 1 vs Fibre 2 - confused about advise from BT

Hamble_River — Thu, 13 Apr 2023 09:14:09 GMT

I am on Fibre 1 and get download speeds of around 49 and uploads of around 8.

Renewed contract yesterday and was advised not to upgrade to Fibre 2 - they said that I would not get any faster download speed than I currently have at my address.

Went over to neighbours property yesterday evening (he is with vodaphone) and showed me upload speeds of 19 and download speeds of of up to 59 if connected with ethernet cable - speed was just under 50 through wifi.

Can someone please interpret the Broadband Availability Checker that I ran last night on my phone number.

Do I have correct advise from BT, should I stay in Fibre 1 or can I get faster speeds with Fibre 2?

Thanks.

Re: Fibre 1 vs Fibre 2 - confused about advise from BT

imjolly — Thu, 13 Apr 2023 09:55:09 GMT

from the checker you currently have a connection speed 60mb down and 13mb up suggesting you are on fibre 2 already but that was back in october 2022

can you post hub stats - hub manager/advanced settings/technical log/information this will show your current connection speed and attainable speed

Re: Fibre 1 vs Fibre 2 - confused about advise from BT

Hamble_River — Thu, 13 Apr 2023 12:00:45 GMT

Hi, how do I access hub manager? I'm on a MacBook.

Re: Fibre 1 vs Fibre 2 - confused about advise from BT

Hamble_River — Thu, 13 Apr 2023 12:01:22 GMT

I am still on Fibre 1

Re: Fibre 1 vs Fibre 2 - confused about advise from BT

Hamble_River — Thu, 13 Apr 2023 12:12:03 GMT

OK, I found it, please see screen shot attached.

Re: Fibre 1 vs Fibre 2 - confused about advise from BT

imjolly — Thu, 13 Apr 2023 12:15:40 GMT

you stats show you have max speed for fibre 1 55/10mb the dslchecker still shows higher figure last year so have you renewed contract since last year

Re: Fibre 1 vs Fibre 2 - confused about advise from BT

Hamble_River — Thu, 13 Apr 2023 12:49:01 GMT

I don't know why the dslchecker is showing higher speeds for last year?

I've been on Fibre1 for quite a long time and out of contract for along time.

I did speed tests prior to renewing and there is no difference in speed before or after.

I renewed contract yesterday as prices were getting very toppy - the difference in price between Fibre1 and Fibre2 was £1 a month - they advised me to stay on Fibre1 saying I would not get anymore speed. I did query this several times.

I'm not that near to the exchange so I appreciate I'm not going to get great speeds and no one currently offers full fibre here.

contract is 24 months and competitively priced - I'm still in 14 day cooling off.

I'm a little out of depth here as this is not something I have any experience in.

Am I right in thinking if I went with another supplier I'd get the same speeds/speed limits?

Re: Fibre 1 vs Fibre 2 - confused about advise from BT

Carlusha — Thu, 13 Apr 2023 13:10:28 GMT

@Hamble_River

Your uptime is very short! Have you been regularly powering off/on your SmartHub?

Re: Fibre 1 vs Fibre 2 - confused about advise from BT

imjolly — Thu, 13 Apr 2023 13:31:40 GMT

if out of contract for a while is it possible maybe few years ago you got a free upgrade to fibre 2 speed but stayed on fibre 1 contract. however when you renewed to fibre 1 you lost the free upgrade hence why you are on max speed for fibre 1

are you connected to the master socket?

you should get same speed switching to another ISP who uses the openreach network

Re: Fibre 1 vs Fibre 2 - confused about advise from BT

Hamble_River — Thu, 13 Apr 2023 14:05:11 GMT

Yes, I am powered to the master socket.

The advice they have given doesn't appear to be correct although I can see there is not much in it.

So… should I go back to BT and request Fibre 2?

Re: Fibre 1 vs Fibre 2 - confused about advise from BT

imjolly — Thu, 13 Apr 2023 14:28:31 GMT

the dslchecker suggests you should get a better connection which would need fibre 2 but your hub stats show max attainable is only 61mb and you have 55mb just now and 'upgrading' to fibre 2 might get you another 2/3mb.

can you check your phone line providing you are not on digital voice by dialing 17070 option 2 should be silent no hiss or crackle

Re: Fibre 1 vs Fibre 2 - confused about advise from BT

Hamble_River — Thu, 13 Apr 2023 14:57:11 GMT

tested the phone line using 17070 / option 2 - I wouldn't say the line is completely silent, there's a bit of feint white noise and the occasional beep

Re: Fibre 1 vs Fibre 2 - confused about advise from BT

imjolly — Thu, 13 Apr 2023 15:16:32 GMT

if you used a cordless phone then dull hum normal but beeps are not. have you checked to see if you have any message on 1571

your hub connection time is very short was that a manual reset or hub dropping connection? does hub drop connection often?

Re: Fibre 1 vs Fibre 2 - confused about advise from BT

Hamble_River — Thu, 13 Apr 2023 15:48:56 GMT

I don't have a call answering service on this line.
I switched off the hub this morning and restarted, I wanted to test a router someone had leant me so had to shut down the BT hub. The hub doesn't drop connection very often.

Re: Fibre 1 vs Fibre 2 - confused about advise from BT

Hamble_River — Thu, 13 Apr 2023 15:49:59 GMT

it's a cordless phone.

Re: Fibre 1 vs Fibre 2 - confused about advise from BT

imjolly — Thu, 13 Apr 2023 16:06:28 GMT

Do you not have 1571 or have you disabled it?

Re: Fibre 1 vs Fibre 2 - confused about advise from BT

Hamble_River — Thu, 13 Apr 2023 16:23:19 GMT

I don't have 1571 as I have a physical answering machine that I don't really use. I'm getting rid of the landline.

Re: Fibre 1 vs Fibre 2 - confused about advise from BT

Hamble_River — Fri, 14 Apr 2023 06:47:25 GMT

Just following this up as I'm not sure what conclusions I should be drawing.

I ran a speed test this morning and got 50.18 DL and 8.51 UL.

With an ethernet cable I'm sure I'd be very close to the 55 cap.

Still, I'm baffled why BT CS have stated I would not get anymore speed when it appears this is not the case.

Maybe they feel the gains are so marginal that they don't want to recommend the upgrade or is there something else I'm missing here?

Re: Fibre 1 vs Fibre 2 - confused about advise from BT

imjolly — Fri, 14 Apr 2023 06:54:51 GMT

@Hamble_River

from your stats you posted I think that is the case that the increase in speed would be 2/3 mb and not worth the upgrade to fibre 2. better just wait until full fibre is available

Re: Fibre 1 vs Fibre 2 - confused about advise from BT

Hamble_River — Fri, 14 Apr 2023 07:04:35 GMT

Thank you for your time and help, this has been educational!

FTTP is not available.
The exchange is not in a current fibre priority programme

It appears I could be waiting sometime for full fibre.