https://community.bt.com/t5/BT-Fibre-broadband/Internet-down-overnight/m-p/2294972#M346715 <P>For the second time in a week I have logged on for work at 05:50, only to find I have no internet connection and then about 06:15 the internet comes back on. This means I have lost a £30 bonus for time keeping two weeks on the trot, once the internet is back the system shows no internet problems.</P><P>Surely if work is being undertaken in the area which will affect the internet over night we should be notified in advance ?</P> Thu, 25 May 2023 10:27:36 GMT Jacqui3 2023-05-25T10:27:36Z https://community.bt.com/t5/BT-Fibre-broadband/Internet-down-overnight/m-p/2294972#M346715 <P>For the second time in a week I have logged on for work at 05:50, only to find I have no internet connection and then about 06:15 the internet comes back on. This means I have lost a £30 bonus for time keeping two weeks on the trot, once the internet is back the system shows no internet problems.</P><P>Surely if work is being undertaken in the area which will affect the internet over night we should be notified in advance ?</P> Thu, 25 May 2023 10:27:36 GMT https://community.bt.com/t5/BT-Fibre-broadband/Internet-down-overnight/m-p/2294972#M346715 Jacqui3 2023-05-25T10:27:36Z https://community.bt.com/t5/BT-Fibre-broadband/Internet-down-overnight/m-p/2294975#M346716 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/299620">@Jacqui3</a>&nbsp;</P> <P>Welcome to this user forum for BT Retail phone and broadband customers.</P> <P>Planned Engineering Works (PEWs) often takes place early morning, but only BT Business customers would normally be advised in advance.</P> <P><A href="https://www.bt.com/help/check-service-status" target="_blank" rel="noopener">https://www.bt.com/help/check-service-status</A></P> <P>Zen have a page which list all current and past recent faults, and PEWs that affect the Openreach network.</P> <P><A href="https://status.zen.co.uk/broadband/" target="_blank" rel="noopener nofollow noreferrer">https://status.zen.co.uk/broadband/</A></P> <P>You may be able to find your outage, if you know when it was.</P> <P>Do not use your phone number in that form, as it will not be recognised.</P> <P>See&nbsp;</P> <TABLE id="ctl00_ctl00_ContentPlaceholderColumnTwo_PageContent_plannedOutagesGridView" class="tabcontent" border="1" rules="all" cellspacing="0"> <TBODY> <TR class="odd"> <TD>25/05/2023 23:00</TD> <TD>26/05/2023 06:00</TD> <TD><A href="https://status.zen.co.uk/broadband/maintenance-outage-details.aspx?reference=612470835" target="_blank" rel="noopener">PW612470835</A></TD> </TR> </TBODY> </TABLE> <P>&nbsp;</P> <P>Also tomorrow and the 30th May.</P> <P>Quite a few coming up, so you will need to see if your area code is affected.</P> Thu, 25 May 2023 10:46:24 GMT https://community.bt.com/t5/BT-Fibre-broadband/Internet-down-overnight/m-p/2294975#M346716 Keith_Beddoe 2023-05-25T10:46:24Z