This topic

Fibre 2 - Stuck on Fibre 1 profile

MancLad — Wed, 24 May 2023 07:49:49 GMT

I seem to have the same issue, ordered Fibre 2 but provisioned to Fibre 1 @JohnC2 would you be able to take a look at my setup. An engineer was booked for Friday to resolve as there was also a fault identified on the line when the test was run.

Re: Fibre 2 - Stuck on Fibre 1 profile

DanielS — Wed, 24 May 2023 07:54:12 GMT

Good morning @MancLad,

Thanks for taking the time to post up last night.

I've moved your post onto a thread of your own.

I'll check your account and see if we can get this sorted for you.

Check your private messages as you will have a message from me.

Thanks
DanielS

Re: Fibre 2 - Stuck on Fibre 1 profile

JohnC2 — Tue, 30 May 2023 14:22:19 GMT

Hi @MancLad, the order to correct your profile has now completed. Please you would check and let me know that your speeds have improved?

Cheers

John

Re: Fibre 2 - Stuck on Fibre 1 profile

MancLad — Tue, 30 May 2023 20:39:26 GMT

Doesn’t look to have worked I rebooted the hub also.

Re: Fibre 2 - Stuck on Fibre 1 profile

imjolly — Tue, 30 May 2023 21:01:03 GMT

Did you message the mods to let them know

Re: Fibre 2 - Stuck on Fibre 1 profile

MancLad — Tue, 30 May 2023 22:29:59 GMT

@JohnC2 Doesn’t look to have worked.

Re: Fibre 2 - Stuck on Fibre 1 profile

MancLad — Tue, 30 May 2023 22:30:38 GMT

Thanks for the prompt to nudge the Mod.

Re: Fibre 2 - Stuck on Fibre 1 profile

JohnC2 — Wed, 31 May 2023 07:32:07 GMT

Hi @MancLad, thanks for checking that for me and posting back. I'm sorry it hasn't worked this time. I'll get the request placed again.

Cheers

John

Re: Fibre 2 - Stuck on Fibre 1 profile

JohnC2 — Wed, 31 May 2023 08:40:14 GMT

Hi @MancLad, the team has get back to me to say some deign work needs to be completed and your profile should update on the 5th of June.
Cheers

John

Re: Fibre 2 - Stuck on Fibre 1 profile

MancLad — Mon, 05 Jun 2023 17:29:10 GMT

@JohnC2 this has now completed, thank you for your help.

Re: Fibre 2 - Stuck on Fibre 1 profile

PaddyB — Mon, 05 Jun 2023 18:16:01 GMT

Hi @MancLad,

Thank you for posting back to update the thread.

Thanks,

Paddy