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Broadband and Guaranteed Minimum Speeds changed

junk186 — Tue, 06 Jun 2023 12:20:15 GMT

Hi,

My current contract is due to expire soon. I'm currently on Fibre 2 with a 'normal' download speed of 42-47Mbps and a guaranteed minimum of 38Mbps. I've never gone below the 38Mbps and it's worked perfectly for the last 2 years.

When I'm looking to start a new contract or shop around for deals, for some reason I'm only being quoted download speeds of 23Mbps and a guarantee of 17Mbps. This is across all providers including BT. I'm guessing there is a database somewhere this information is on.

Anyone had this before and managed to get it sorted?

Thanks,

Re: Broadband and Guaranteed Minimum Speeds changed

licquorice — Tue, 06 Jun 2023 12:48:03 GMT

Get what sorted? Your speed won't change.

Re: Broadband and Guaranteed Minimum Speeds changed

junk186 — Tue, 06 Jun 2023 12:49:39 GMT

Get it sorted so I'm getting a guaranteed of 38 and not 17 in case anything happens.

Re: Broadband and Guaranteed Minimum Speeds changed

imjolly — Tue, 06 Jun 2023 13:10:58 GMT

the guaranteed speed is down connection speed to your router not actual download speed

post your hub stats if SH2 then hub manager/advanced settings/technical lof information and see what speeds you are actually getting