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Openreach / BT incomplete installation

Jarvis11 — Tue, 06 Jun 2023 15:21:08 GMT

This is how Openreach and BT installation engineers left my garden after installing fibre on 15 May. Cable under lawn to path, then left with stones to hold it down, paving slabs left off and not in a trunking or attached to wall. Is this needed and any protection on the cable when buried?

I called BT several times and was advised to contact Openreach, and when I did they said contact BT to arrange repair. Any ideas how to get this resolved?

Re: Openreach / BT incomplete installation

licquorice — Tue, 06 Jun 2023 15:34:43 GMT

That is dreadful, I suspect it was a contractor job rather than Openreach themselves.

You need to be insistent with BT that they get Openreach back to complete the job properly, it is not up to you to contact Openreach directly.

Post back if you can't get any sense out of customer services.

Re: Openreach / BT incomplete installation

DavidM — Tue, 06 Jun 2023 15:38:07 GMT

Hi @Jarvis11 and welcome to our community.

I'm sorry your garden was left in such a state. I'd have to agreee that this is a terrible 'job'. I'll be happy to get this lookeed into for you. Please check your inbox for my message and drop me over a reply with the details.

Cheers

David

Re: Openreach / BT incomplete installation

Jarvis11 — Tue, 06 Jun 2023 20:41:29 GMT

thanks, full response sent to you.

Re: Openreach / BT incomplete installation

DavidM — Wed, 07 Jun 2023 07:32:17 GMT

Thanks @Jarvis11 ,

We're a little busy at present but leave it with us and we'll get to you soon.

Cheers

David

Re: Openreach / BT incomplete installation

Jarvis11 — Thu, 08 Jun 2023 14:27:13 GMT

After I posted to this forum, I also emailed BT and Openreach senior managers on 6 June. On 7 June got email response and call from each organisation, later on 7 June Openreach came out and did partial fix, then came again 8 June to finish as per below. Great response, but shouldn't have needed to do that given both organisations have customer service teams that we the customers pay for.

Re: Openreach / BT incomplete installation

licquorice — Thu, 08 Jun 2023 14:06:24 GMT

Great you got a proper installation, but please delete the email addresses it breaches forum rules.