This topic

BT Customer Service appalling : Fault closed when not fixed, Complaint closed with no reason why.

maxiheed — Tue, 13 Jun 2023 07:54:38 GMT

BT Customer Service appalling - No internet for 3 days now, raised fault, BT closed fault without the problem fixed. Raised complaint on this after chatting to them for 1 1/2 hours to try to get them to understand - complaint closed overnight with no explanation as to why. Apparently an Engineers visit scheduled 7 days after fault reported - Any ideas how I can get to someone from BT who really cares?

Re: BT Customer Service appalling : Fault closed when not fixed, Complaint closed with no reason ...

RobbieMac — Tue, 13 Jun 2023 08:42:21 GMT

Hi @maxiheed

Welcome and thanks for your post!

I am sorry for the recent service problems you're experiencing and that the complaint has been closed without the issue being resolved. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie