https://community.bt.com/t5/BT-Fibre-broadband/Cable-for-home-hub/m-p/2298863#M347267 <P>I've started having issues with my hub losing connection.&nbsp; Open reach guy came round and said 100% it's because I'm using a flat modem cable. But this was the only cable I could find that fits the back of the hub. He told I needed an ethernet cable (which I tried before) but with an RJ45 connector. So I ordered that and it fits in my socket (where the broadband cable comes into the house) but in the back of the hub? Can anyone send me a link to the correct cable? I'm now back to using the old modem cable which works for now.&nbsp;</P><P>&nbsp;</P> Sun, 18 Jun 2023 17:20:32 GMT Mcmahok 2023-06-18T17:20:32Z https://community.bt.com/t5/BT-Fibre-broadband/Cable-for-home-hub/m-p/2298863#M347267 <P>I've started having issues with my hub losing connection.&nbsp; Open reach guy came round and said 100% it's because I'm using a flat modem cable. But this was the only cable I could find that fits the back of the hub. He told I needed an ethernet cable (which I tried before) but with an RJ45 connector. So I ordered that and it fits in my socket (where the broadband cable comes into the house) but in the back of the hub? Can anyone send me a link to the correct cable? I'm now back to using the old modem cable which works for now.&nbsp;</P><P>&nbsp;</P> Sun, 18 Jun 2023 17:20:32 GMT https://community.bt.com/t5/BT-Fibre-broadband/Cable-for-home-hub/m-p/2298863#M347267 Mcmahok 2023-06-18T17:20:32Z https://community.bt.com/t5/BT-Fibre-broadband/Cable-for-home-hub/m-p/2298867#M347268 <P>Unless your modem cable is faulty then it should work and the disconnection problem is elsewhere. If you don't have digital voice then check phone line by dialling 17070 option 2 should be silent</P> Sun, 18 Jun 2023 17:34:42 GMT https://community.bt.com/t5/BT-Fibre-broadband/Cable-for-home-hub/m-p/2298867#M347268 imjolly 2023-06-18T17:34:42Z