Service Status Page for BT customers with no BT landline

alexross113 — Wed, 21 Jun 2023 10:37:10 GMT

Hi - A frequent source of frustration is that the service page (https://www.bt.com/help/check-service-status) asks for a landline if I'm checking if there are any problems with broadband in my area. The guidance information on this web page is inaccurate and misleading (My BT Bill simply does *not* have a landline on it ).

Do BT have any plans to clarify the information on this webpage such that it helpfully signposts users with no landline to a standard way of getting support with broadband issues. In other words, what is the *standard* channel customers like me should be using to get support (so I can make a note for the future).

Re: Service Status Page for BT customers with no BT landline

Les-Gibson — Wed, 21 Jun 2023 12:39:59 GMT

The service at BT (British Telecom) Outage Map • Is The Service Down? UK doesn't need a landline number.

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Service Status Page for BT customers with no BT landline

Re: Service Status Page for BT customers with no BT landline