This topic

Really poor broadband connection

roco1970 — Mon, 21 Nov 2022 18:49:30 GMT

Hi for 8 months now my connection has been consistently on a go slow.

Openreach have been out numerous times and can’t find anything wrong I’ve tried numerous routers and get the same issue with each including the new home hub. The connection works well most the time but it slows down from 60mbps to 3 with ping rates in the thousand’s.
I only have a master socket in the hall with no extension and my Mac is hardwired with the same results every time.
it’s getting worse too it would play up for about 5 mins but now it’s anything up an hour.
Would anyone have an idea what’s wrong.

thanks

Re: Really poor broadband connection

NeilO — Tue, 22 Nov 2022 09:59:20 GMT

Hi, @roco1970 welcome back to the community and thanks for posting, I'm sorry to see you're experiencing problems with your broadband. I noticed in previous posts you've mentioned a bridge tap and noise on the line. Have those problems with the line been rectified?

Can you post your Home Hub router stats and we'll take a look? You'll get them by entering 192.168.1.254 in your browser, go to advanced settings then technical log information.

Please can you do a quiet line test by dialling 17070 on your landline? Choose option 2 and listen for noise, the line should be silent.

Thanks

Neil

Re: Really poor broadband connection

roco1970 — Tue, 22 Nov 2022 11:20:33 GMT

Hi Neil, thanks for the reply the noise on the line was sorted out but this very slow connection has been going on for months. The line has slowed due to the number of restarts on the router. I have noticed that yesterday was particularly bad, I noticed when it rains the line goes haywire. The hub shows a good connection speed but we get 3mbps and a ping rate in the 1000s. Open reach came out Friday but I hadn’t realised the rain was affecting it.

Re: Really poor broadband connection

roco1970 — Tue, 22 Nov 2022 11:28:43 GMT

Re: Really poor broadband connection

NeilO — Tue, 22 Nov 2022 11:51:26 GMT

Hi @roco1970 thanks for getting back to me, the router stats look ok apart from the uptime, did you restart the Hub or did that happen on its own?

If rain is affecting the connection it would be worth getting Openreach back to check it out. I'll send you a private message so you can send over your details to the moderation team and we'll be happy to help.

Thanks

Neil

Poor connection again!

roco1970 — Sat, 24 Jun 2023 16:02:11 GMT

I’ve had 5 months solid connection but the high latency is back. The internet goes really slow and it takes ages for a page to load.
Please could one of the mods look into this for me thanks.

Re: Really poor broadband connection

roco1970 — Sat, 24 Jun 2023 20:53:17 GMT

Hi Neil,

the problem has again started with high latency and poor connection.
wondering if you can help.

thanks

Phil

Re: Really poor broadband connection

imjolly — Sun, 25 Jun 2023 08:56:01 GMT

can you post hub stats like before be good for comparison and illustrate your problem

Re: Really poor broadband connection

NeilO — Sun, 25 Jun 2023 09:04:32 GMT

Hi @roco1970 I'd also recommend doing a quiet line test by dialling 17070 to see if there's any issue with noise on the line.

Neil

Re: Really poor broadband connection

roco1970 — Sun, 25 Jun 2023 17:17:35 GMT

I will check it.

thanks

Re: Really poor broadband connection

imjolly — Sun, 25 Jun 2023 17:31:59 GMT

@roco1970

Your current hub connection stats are actually better then your previously posted stats. Connection time less than 1 day are you having problems with router dropping connection or is it due to manual reset?

Re: Really poor broadband connection

chfrlie — Sun, 25 Jun 2023 17:47:19 GMT

Hi! I'm Charlie!
You may need to contact BT as a multitude of things could of happened:

If you have a copper cable (Not Full Fibre): The cable could of broke underground or something could be a problem with it, there could be a problem with your phone box, a cable cut in your street, etc.

If you have a full fibre box connecting to a WAN port on your box: The full fibre cables could of broke or a cable could of been cut in the street or it could not be connecting properly
You can get in touch with BT with the numbers below.

Cheers,
Charlie.

Re: Really poor broadband connection

roco1970 — Sun, 25 Jun 2023 21:18:16 GMT

Hi It stays connected for a week at a time then disconnects. Not sure why this happens.
last Sunday nothing would load on my phone so I ran a speed test and the ping rate was through the roof again. I thought this issue was gone but no it’s back again sadly.

Re: Really poor broadband connection

imjolly — Sun, 25 Jun 2023 21:19:41 GMT

@chfrlie

If you had checked the hub stats you can see that @roco1970 is on FTTC fibre to street cab and copper to home and has a good fibre 2 connection 64mb so there is no problem with cable and Certainly not damaged or cut

As FTTC there is no ONT or connection to the hub WAN port

Information from @roco1970 about hub connection which I requested will be good start