This topic

Gauranteed speed question

ozsat — Tue, 04 Jul 2023 11:32:27 GMT

It may seem to not to be an issue for some.

But as I've had lots of speed issues, and BT Sport Ultimate takes a dedicated 30Mpbs of my available capacity, the differece between the remaing 8Mpbs to 13Mpbs can be important.

When I login to my account and check the offers - it says I currently have:

But in my current package it says:

Which one should I go - as with the issues it does matter?

Re: Gauranteed speed question

imjolly — Tue, 04 Jul 2023 11:35:32 GMT

can you post stats from your router if SH2 the go to hub manager then advanced then technical log information

can you also enter your phone number and post results remember delete number

https://www.broadbandchecker.btwholesale.com/#/ADSL

you will get as fast as you line can handle up to the package cap. the guaranteed speed is connection speed to the router/hub not to your devices

Re: Gauranteed speed question

ozsat — Tue, 04 Jul 2023 11:45:51 GMT

I use the Hub 6A.

My own speedtest are done with a signal Ethernet connect (no wifi) and I allow 2-3Mpbs loss. I usually get 52/9.

These bits?

Re: Gauranteed speed question

imjolly — Tue, 04 Jul 2023 12:11:30 GMT

you are on fibre 2 with connection of 58/9.5mb which is higher than the expected range form the dslchecker probably due to the 3.4db noise margin. you line cannot handle any faster speed.

if you renew your contract you should see no change in speed

Re: Gauranteed speed question

ozsat — Tue, 04 Jul 2023 13:42:55 GMT

Hi - it wasn't a question about changing my speed - I want to know what is my correct Gauranteed Speed.

Two different pages in my accouny show different values - as shown in the first post.

52Mbps is the fastest I expect and get when things are working.

@imjollywrote:
you are on fibre 2 with connection of 58/9.5mb which is higher than the expected range form the dslchecker probably due to the 3.4db noise margin. you line cannot handle any faster speed.
if you renew your contract you should see no change in speed

Re: Gauranteed speed question

imjolly — Tue, 04 Jul 2023 13:50:14 GMT

the guaranteed speeds are connection speeds not download speeds and you currently have a connection speed in excess of the your expected estimated speed shown by dslchecker

Re: Gauranteed speed question

iniltous — Tue, 04 Jul 2023 14:29:17 GMT

What exactly is your issue , you state BT Sport Ultimate has a dedicated 30Mb, no it doesn’t , but obviously if watching something on BT Sport Ultimate , it will consume a fair bit of your available bandwidth, but any ‘claim’ on your minimum speed guarantee doesn’t exclude your BT Sport usage , if your minimum speed guarantee is 38-43Mb , and your sync speed is over 50Mb then you are way over your guaranteed speed , hopefully you don’t think that you can watch BT Sport ( as you say potentially consuming 30Mb of your 50+ bandwidth ) , and then , for example, run a speed test and get 20Mb/s and think as it’s below 38Mb it somehow triggers the minimum speed guarantee , any test of your ‘speed’ needs to be done while there is no other demand placed on your connection apart from the speed test itself.

Re: Gauranteed speed question

ozsat — Tue, 04 Jul 2023 15:38:36 GMT

All I'm after is my gauranteed speed value!

The issue here is the line speed drops so often due to a cabinet fault - last time Openreach said water was dripping into the main cabinet. He said it may happen again.

Sometimes it drops by 10Mpbs - sometimes 30Mpbs. But BT will only register a fault when it drops below the gaurantee.

On a good day all is good - on a wet day my speed can be somewhere between 2Mpbs and 52Mpbs - and really anywhere in between.

That gauranteed speed is the value I want!

Last time I called them they said my speed was 28Mpbs - so was below the gaurantee. But what if I'm on 39Mpbs download?

I don't expect a customer to know which is correct - but perhaps somebody could tell which screen in correct.

@iniltouswrote:
What exactly is your issue , you state BT Sport Ultimate has a dedicated 30Mb, no it doesn’t , but obviously if watching something on BT Sport Ultimate , it will consume a fair bit of your available bandwidth, but any ‘claim’ on your minimum speed guarantee doesn’t exclude your BT Sport usage , if your minimum speed guarantee is 38-43Mb , and your sync speed is over 50Mb then you are way over your guaranteed speed , hopefully you don’t think that you can watch BT Sport ( as you say potentially consuming 30Mb of your 50+ bandwidth ) , and then , for example, run a speed test and get 20Mb/s and think as it’s below 38Mb it somehow triggers the minimum speed guarantee , any test of your ‘speed’ needs to be done while there is no other demand placed on your connection apart from the speed test itself.

Re: Gauranteed speed question

licquorice — Tue, 04 Jul 2023 15:33:02 GMT

The guaranteed speed is the handback threshold as given by the DSL checker.

Re: Gauranteed speed question

ozsat — Tue, 04 Jul 2023 15:46:54 GMT

The threshold I posted from DSL say 32.4 or 27.4 - neither of which match the two different levels shown currently in My Account which are 38 and 43.

All I after is confirmartion of what my gauranteed speed is from BT.

@licquoricewrote:
The guaranteed speed is the handback threshold as given by the DSL checker.

Re: Gauranteed speed question

pippincp — Tue, 04 Jul 2023 15:49:01 GMT

You guaranteed minimum speed is whatever your current contract states. Simple as that.

Re: Gauranteed speed question

ozsat — Tue, 04 Jul 2023 15:54:47 GMT

Exaclty - 38 on one screen and 43 on another.

Asking for a printed version varies.

At one time it dropped down to 28.

I think I'll call them and get them to actually confirm it on my account notes.

@pippincpwrote:
You guaranteed minimum speed is whatever your current contract states. Simple as that.

Re: Gauranteed speed question

iniltous — Tue, 04 Jul 2023 16:25:00 GMT

On the face of it , it seems that your current MSG is 38Mb , your renewal ( should you re contract ) will go up to 43Mb , probably because for all the months your existing contract has been running , your actual connection speed etc has been observed, so there is now real data from your connection to base your ‘new’ MSG on , ( rather than a mathematical calculation that was used to give a MSG before you actually became a BT customer ) if you don’t renew and continue with your current deal the MSG is 38Mb , if you renew you get the ‘benefit’ of the higher 43Mb MSG , but in any case your actual speed is 30% higher than even the ‘new’ MSG if you re-contract anyway.

For all your apparent problems, the actual observation of your line data over the previous period has deemed it’s actually better than before and the MSG has been raised accordingly,

if you have a ‘hard’ fault ( if , as you claim , when it’s raining the speed drops ) any ‘physical’ issues like high resistance, partial s/c , earth contacts , battery contacts etc , on the line can be detected with a line test , so even if the speed hasn’t dropped to below the MSG , these defects are enough to get OR on the case , there is no barrier to BT calling OR out when a faulty line is detected.

If , as you state the speed drops but not as far as the MSG , and in your experience, BT won’t raise a fault with OR , simply report the issue differently, don’t simply say ‘my speed occasionally drops from 57Mb ( which is what the router stats show ) to below 38Mb but return to 57Mb, but as you have had OR visits already , presumably some of your fault reports have been progressed to OR

TBH , if this instability was frequent, it doesn’t really explain why you line hasn’t been banded due to this instability .

Re: Gauranteed speed question

pippincp — Tue, 04 Jul 2023 21:19:11 GMT

@ozsatwrote:
Exaclty - 38 on one screen and 43 on another.
Asking for a printed version varies.
At one time it dropped down to 28.
I think I'll call them and get them to actually confirm it on my account notes.

@pippincpwrote:
You guaranteed minimum speed is whatever your current contract states. Simple as that.

No, it matters not what any screen says. You will have your MCS sent to you via an email together with your contract including any changes if you recontract.

If you have not entered into a new contract all the terms you agreed to still apply including Minimum speed guarantee, simple as that (again).

Re: Gauranteed speed question

ozsat — Wed, 05 Jul 2023 06:23:16 GMT

So each time I change anything it seems I get an email with a different 'Sat Fast' speed - but the last one I have ties in with the current contract. So I take it that this even better guarantee is the one BT have to stick with: