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Smart hub orange, failing internet

PurpleBanana — Wed, 12 Jul 2023 19:04:04 GMT

Since around 4am this morning my smart hub has gone solid orange with no internet. Service to the house looks good.
I've tried rebooting the hub multiple times, factory reset, changing Ethernet cables all with no joy. I've run out of ideas and haven't found any useful online hello. Next steps anyone?

Re: Smart hub orange, failing internet

licquorice — Wed, 12 Jul 2023 19:23:22 GMT

Have you considered reporting the fault?

0330 1234 150

Re: Smart hub orange, failing internet

PurpleBanana — Wed, 12 Jul 2023 19:45:18 GMT

Thanks, I was looking for the number!

Re: Smart hub orange, failing internet

JohnC2 — Thu, 13 Jul 2023 07:41:56 GMT

Hi @PurpleBanana, did you get the fault reported ok?

Cheers

John

Re: Smart hub orange, failing internet

PurpleBanana — Thu, 13 Jul 2023 08:09:24 GMT

I did, thank you for checking. Looks like I need an engineer, hopefully one can be arranged soon