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Full fibre turning off every night for long periods

Tofera — Sat, 22 Jul 2023 09:18:28 GMT

Only just upgraded to Fibre900 and the router is losing connection every night from around 1am and connection is not coming back until early morning - around 7am. Had to adjust my Wise thermostat as a result and all BT have given me is an EE mini hub that doesn’t connect to 4g where I live. Didn’t have these issues with copper and wondering what’s going on. I keep reading about other electrics going off triggering the router. The only thing I can link to this would be the street lights that go off around 1am. Is it that a fibre connection could be vulnerable to this compared to copper? Thinking about going back to copper for more reliability.

Re: Full fibre turning off every night for long periods

imjolly — Sat, 22 Jul 2023 09:24:38 GMT

is the hub still connected - blue light - just no internet? are all lights on the ONT on and green?

Re: Full fibre turning off every night for long periods

iniltous — Sat, 22 Jul 2023 09:29:23 GMT

REIN/SHINE issues do not affect FTTP , so that cannot be your problem .

If you lose your ‘connection’ , what is the status of the ONT during this period , does the LOS ( loss of signal ) light come on , or does the PON light remain on and steady ( not flashing ) if it does then there is no problem with the Openreach FTTP network…., what is the status of the lights on the SH2 router during this outage , assuming you use the SH2 and not some third party router you supplied yourself

https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/i-can-t-connect/what-do-the-lights-on-my-bt-hub-mean-

have you performed a factory reset of the SH2 ?

Re: Full fibre turning off every night for long periods

Tofera — Sat, 22 Jul 2023 13:25:50 GMT

All sorted! Router was relocated when fibre installed and plugged into an extension lead tucked under TV unit. Guess what? Only found a Tapo Wi-Fi plug which is switching everything off!!!!!

Re: Full fibre turning off every night for long periods

JohnC2 — Sat, 22 Jul 2023 13:44:06 GMT

Hi @Tofera, glad you found the cause and thanks for posting it as it may help other users in the future.

cheers

John