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Flat doesn’t get fibre but building does

StefanR — Sat, 22 Jul 2023 14:00:58 GMT

Hi, I am currently in the progress of moving and a priority was looking at broadband available since I work from home. Upon searching I noticed our speeds are really limited for our flat but looking on open reach website and ofcom we should be able to get up to 330mbps

I noticed on BT and Sky that other flats in the building had options for high speeds but our flat was either missing or limited. EE for example said we’d be limited to a max of 16 mbps.

When checking BTs wholesale checker (https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome) our flat says they can’t determine the status while the building itself seems to have good speeds available.

Is this an issue we can fix through Openreach or is out flat just stuck in the Stone Age? Sorry I’m not sure how it all works. I have virgin currently but they can’t service the area, I got them to do a survey. I am very confused as it is the city centre so assumed speeds would be reasonable.

An help or advice would be really appreciated!

Re: Flat doesn’t get fibre but building does

imjolly — Sat, 22 Jul 2023 14:15:17 GMT

can you post the checker results including the notes please

Re: Flat doesn’t get fibre but building does

StefanR — Sat, 22 Jul 2023 14:19:59 GMT

That is for the specific flat

Re: Flat doesn’t get fibre but building does

StefanR — Sat, 22 Jul 2023 14:21:21 GMT

This is for the building itself

Re: Flat doesn’t get fibre but building does

licquorice — Sat, 22 Jul 2023 14:28:33 GMT

The building doesn't have FTTP either. FTTPoD is an extremely expensive business product, not native FTTP.

You should be able to get about 80M though unless the checker shows waiting list rather than available on the right hand side of the table that you have cut off in the screenshot

Re: Flat doesn’t get fibre but building does

StefanR — Sat, 22 Jul 2023 14:34:35 GMT

What does G.fast range A mean? As that has 330 speeds and green on the end

Re: Flat doesn’t get fibre but building does

StefanR — Sat, 22 Jul 2023 14:35:51 GMT

On Openreach the building has this as well as other flats in the building but not mines

Re: Flat doesn’t get fibre but building does

licquorice — Sat, 22 Jul 2023 14:48:27 GMT

G.Fast is just a faster version of VDSL for those very close to the cabinet.

It should be available to you.

I suspect your flat has never had a service, hence no details available.

You should be able to order G.Fast.

Re: Flat doesn’t get fibre but building does

StefanR — Sat, 22 Jul 2023 14:48:40 GMT

So if these should be available but isn’t in my specific flat, is there any issue with the flat and it can be fixed? How do I remedy this?

Re: Flat doesn’t get fibre but building does

imjolly — Sat, 22 Jul 2023 14:56:51 GMT

you need to decide which ISP you want to use and then try placing an order for GFAST

Re: Flat doesn’t get fibre but building does

StefanR — Sat, 22 Jul 2023 15:03:49 GMT

Thanks for all your help with this. I guess I will look around and then phone since online isn’t giving the option.

Would it be more helpful to contact Openreach directly? Is that possible?

Re: Flat doesn’t get fibre but building does

imjolly — Sat, 22 Jul 2023 15:07:52 GMT

no you are not openreach customer

you can try https://www.openreach.com/fibre-checker

Re: Flat doesn’t get fibre but building does

licquorice — Sat, 22 Jul 2023 15:08:35 GMT

You can't contact Openreach directly, they are not customer facing.

Re: Flat doesn’t get fibre but building does

StefanR — Sat, 22 Jul 2023 15:13:20 GMT

Thanks. I tried the fibre checker on Openreach which has flat 3 in the building as having up to 300+ but doesn’t have have ours (flat 2) having any options at all so I will look at filling out the form to say there’s an error