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Fibre Installation

js1122 — Thu, 27 Jul 2023 12:42:12 GMT

Hello

I've upgraded to BT full fibre 900 and the engineer is due next week to install. The only kit I've received in mail was the ethernet cable and nothing else. I already have the smart hub 2, therefore didn't need a router.

However I was expecting the Openreach modem to be sent as part of the kit for setup. I assume the the engineer will supply that on the day of installation?

Re: Fibre Installation

imjolly — Thu, 27 Jul 2023 12:43:25 GMT

openreach/contractor will bring the modem/ONT

Re: Fibre Installation

js1122 — Thu, 27 Jul 2023 12:49:27 GMT

@imjolly Thanks. An Openreach engineer came last week to do external work to the house with the cabling up to the house. However he didn't provide modem/ONT

Re: Fibre Installation

imjolly — Thu, 27 Jul 2023 13:18:24 GMT

the person who comes to connect your FIbre from box on outside wall to the inside ONT will bring ONT with him

Re: Fibre Installation

iniltous — Thu, 27 Jul 2023 16:07:25 GMT

It seems your installation is two stage , so the cable from the CBT , depending on the area , in an underground jointbox , the top of a pole or occasionally a wall mounted block , to the CSP is done by the first stage engineer ( this is done not the contractual date , but before it ) so that when the 2nd stage engineer ( who as stated fits the ONT ) will not have , unless you place undue restrictions on it , any issues completing the install on the contractual date…..presumably there must have been a suspicion that your address may have been ‘tricky’ , hence the 2 stages, possibly a concern that the duct to the house was blocked ( if underground service ) or if built to the curtilage, a trench required across your garden , or if overhead perhaps a line of sight issue , like trees causing an obstruction

Re: Fibre Installation

js1122 — Thu, 27 Jul 2023 17:24:14 GMT

@iniltous I did think that as the reason for 2 visits but once the first engineer installed the cabling up to the house he said the rest would be fine and installed on the 2nd visit.