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BT Halo 3+and EE Hub

GH101 — Thu, 27 Jul 2023 13:19:15 GMT

I currently have a BT Halo3+ hub and a EE Hub. I am in the process of having Full Fibre 100 installed. On the Order it states that I have to return the EE box. Is this correct? If so will I still have a guaranteed connection?

Re: BT Halo 3+and EE Hub

imjolly — Thu, 27 Jul 2023 13:24:52 GMT

have you retained the Halo 3+ add on with your new fibre 100 package

Re: BT Halo 3+and EE Hub

GH101 — Thu, 27 Jul 2023 13:30:59 GMT

Yes I have still got he Hub.

Re: BT Halo 3+and EE Hub

imjolly — Thu, 27 Jul 2023 13:46:42 GMT

yes but are you paying extra for the Halo 3+ add on? have you checked MYBT to make sure new package includes Halo 3+

Re: BT Halo 3+and EE Hub

GH101 — Thu, 27 Jul 2023 14:03:37 GMT

Yes I have checked. I have had Halo 3+ for a long time, all that is happening that full fibre is being brought to my house.

Re: BT Halo 3+and EE Hub

imjolly — Thu, 27 Jul 2023 14:14:54 GMT

if package still includes the Halo 3+ add on then you should be able to keep EE device

Re: BT Halo 3+and EE Hub

GH101 — Thu, 27 Jul 2023 14:19:58 GMT

Thank you I will have a chat with BT.

Re: BT Halo 3+and EE Hub

JohnC2 — Thu, 27 Jul 2023 14:22:46 GMT

Hi @GH101, sorry for the confusion over the equipment.
Has your order completed?
If you log into your MyBT on the web does it show any equipment is awaiting return? Your homepage | My BT
Cheers

John

Re: BT Halo 3+and EE Hub

GH101 — Thu, 27 Jul 2023 14:29:25 GMT

Yes it says return the EE Hub. I have spoken to BT and they are saying I can keep the EE and ignore the return request - No Charge.

Re: BT Halo 3+and EE Hub

GH101 — Thu, 27 Jul 2023 14:42:45 GMT

The Order has as yet not been completed, waiting for Openreach and Engineer.

Re: BT Halo 3+and EE Hub

GH101 — Thu, 27 Jul 2023 14:52:56 GMT

I have received an official email from BT as follows.

You have a optional return item right now, so you have the option to keep it and ignore the reminders and there wouldn't be any non return charges applied.

I will retain the info for future reference.

Thank you for your guidance.