This topic

Neighbours get faster speeds

cecepih706 — Mon, 31 Jul 2023 14:58:20 GMT

When I first moved in to my current property I was on Superfast Fibre and got around 70mbps.

This was fine for a few years and I then stupidly downgraded to Fiber 1 one year to save money and regretted it - unfortunately from that point on the max I am offered now is about 35mbps.

Openreach say the property is capable of 77mps which I know because I have this speed before, but BT have seemingly removed this option for me and can't explain why.

All the homes on my estate can all get Fibre 2 when I check on the BT website, it's only mine which is not offered that speed. There are only about 18 houses.

We are the last house on this estate.

To the left of my property is a large open space and then a newer estate which was built more recently, all of these can only get Fiber 1 like me.

BT and open reach are no help in helping me understand why this has changed.

Is this possibly due to congestion? Or will they have dug up a cable and removed that feature? We have had a lot of work outside our house by Gigaclere over the last 3 years..is it possible they did something?

Re: Neighbours get faster speeds

imjolly — Mon, 31 Jul 2023 15:00:36 GMT

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal this does not work with digital voice

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Neighbours get faster speeds

cecepih706 — Mon, 31 Jul 2023 15:58:43 GMT

Thanks -

No issues with equipment or phone.

Wholesale report says VDSL High is 76mbps - so it suggests the line is capable?

Just to clarify - I am getting the speeds advertised on my package (Fibre 1) the issue is I am no-longer offered Fibre 2 when I look to upgrade which is due very soon and this is the max speed package I can get now with BT, even though I was once on Fibre 2 they tell me it's no longer possible.

Re: Neighbours get faster speeds

imjolly — Mon, 31 Jul 2023 16:08:13 GMT

According to dslchecker your current speed is 44 down and 14.3 mb up. The 14mb upspeed suggests fibre 2 as max for fibre 1 is 10mb. Also shows possible speed range 76/55mb

Really need you to post hub stats to see your connection information. Did you check your ,one for noise?

Re: Neighbours get faster speeds

licquorice — Mon, 31 Jul 2023 16:10:21 GMT

Looking at the checker result, you are already on fibre 2 as can be seen from an observed upload speed of 14.36M.

However, your downstream speed has been banded by DLM to 44M due to instability.

Have you been constantly rebooting your hub in an effort to get a higher speed?

Re: Neighbours get faster speeds

cecepih706 — Mon, 31 Jul 2023 17:54:05 GMT

I am on Fibre 1 - that's my contract for the last few years.

I was last on Fibre 2 back in 2019 or 2020 I think.

I rarely power cycle or reset the hub. Current uptime is 20 days.

Re: Neighbours get faster speeds

cecepih706 — Mon, 31 Jul 2023 17:59:59 GMT

Is this what you mean?

Full Fibre (FTTP) Mode:On

Noise margin:6.2 / 8.9
Line attenuation:5.6 / 18.5
Signal attenuation:5.5 / 17.6

DSL uptime:20 days,02 Hours16 Mins51 Secs

Data rate:14.363 Mbps / 43.993 Mbps
Maximum data rate:14.443 Mbps / 62.287 Mbps

The clear line test is OK, I don't hear anything.

Re: Neighbours get faster speeds

licquorice — Mon, 31 Jul 2023 17:57:20 GMT

Your low speed is due to DLM, not your package. If it was the package, you would be getting 55M.

Can you post the hub stats as requested by @imjolly please

Re: Neighbours get faster speeds

licquorice — Mon, 31 Jul 2023 17:59:17 GMT

Posts crossed.

That confirms that you are both on fibre2 and that DLM has banded your line at some point. Is there any noise on your line?

Re: Neighbours get faster speeds

cecepih706 — Mon, 31 Jul 2023 18:16:56 GMT

Here are the full stats, thanks for the help.

Re: Neighbours get faster speeds

cecepih706 — Mon, 31 Jul 2023 18:24:32 GMT

I don't hear any noise on my line.

Re: Neighbours get faster speeds

imjolly — Mon, 31 Jul 2023 18:29:11 GMT

The stats confirm fibre 2 and as @licquorice posted you are in a banded profile. As you have 20 days stable connection I have asked a mod to help you get speed back to near attainable speed. They will post here

Re: Neighbours get faster speeds

cecepih706 — Mon, 31 Jul 2023 18:35:57 GMT

Thank you very much for your help.

Re: Neighbours get faster speeds

DanielS — Mon, 31 Jul 2023 19:34:08 GMT

Hi @cecepih706,

I can get this looked into for you. I'll send you a private message that you can reply back to me on.

Your message will then go to one of my team. We all work for BT.

Also, thanks for highlighting this to me @imjolly

Thanks

DanielS

Re: Neighbours get faster speeds

cecepih706 — Thu, 24 Aug 2023 13:33:30 GMT

Just wanted to update this thread to say BT sorted it all out thanks to Mods and forum helpers. I've gone from 35mbps to 60+mbps after it was un-banded. Looks like the cause of disconnects was a dodgy home plug.

Thank you!