This topic

When will BT resolve my issue

jonesand5 — Tue, 01 Aug 2023 09:09:46 GMT

Have now been without broadband for over 2 weeks. Complaint raised and not being actioned. Callback from BT not being honoured. Wasting time chasing BT. Misleading information regarding a solution. Very poor customer service. Paying for a service and not receiving any service. When will it be resolved?

Re: When will BT resolve my issue

imjolly — Tue, 01 Aug 2023 11:09:49 GMT

did you report a fault by phoning CS 03301234150? does your phone work assuming you don't have digital voice?

this is a customer help customer forum and your post does not go to BT

Re: When will BT resolve my issue

NeilO — Tue, 01 Aug 2023 11:24:13 GMT

Hi, @jonesand5 I'm really sorry you've gone without broadband for the last couple of weeks, I appreciate the inconvenience this must be causing you. I would like to apologise that you've had to chase this and haven't been called back. We'll be happy to find out what's happening and I'll send you a private message so you can get in touch with your details.

Thanks

Neil

Re: When will BT resolve my issue

jonesand5 — Tue, 01 Aug 2023 12:41:10 GMT

Has been logged with BT. Spoken with every department in BT to resolve and still have the issue. Thanks

Re: When will BT resolve my issue

jonesand5 — Tue, 01 Aug 2023 12:46:06 GMT

@NeilO

Private message has been replied to.