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Broadband900

Markprince1 — Fri, 04 Aug 2023 16:20:28 GMT

Hi I have had the 900 broadband installed today as was on the 500. The engineer has left and it’s under 300 download near the box and upload only 9mbps ? Also when around 15 feet away in our lounge it’s only 190 download and again 9upload . This was tested by a app on my phone from Apple Store and advice seems a huge drop in both

Re: Broadband900

imjolly — Fri, 04 Aug 2023 16:45:46 GMT

If you already had fibre 500and were upgrading to 900 that would usually be a system change not requiring an engineer visit

Try running fast.com using an ethernet connection as WiFi is subject to so much interference

Re: Broadband900

Markprince1 — Fri, 04 Aug 2023 17:56:08 GMT

only 12 upload

Re: Broadband900

imjolly — Fri, 04 Aug 2023 18:23:26 GMT

If update was today it looks like system still to be updated and may happen overnight

Re: Broadband900

Markprince1 — Fri, 04 Aug 2023 18:25:27 GMT

My upload seems to be capped at 10mbps can you resolve ?

Re: Broadband900

imjolly — Fri, 04 Aug 2023 18:54:38 GMT

This is a customer help customer forum and you post does not go to BT . Apart from forum mods everyone else is a customer just like you

Just wait and see if system gets updated in next couple of days

Re: Broadband900

DavidM — Sat, 05 Aug 2023 07:04:19 GMT

Thanks for letting me know you got this sorted over the phone with our customer service guys @Markprince1. Post again if you have any other problems.

Cheers

David

Re: Broadband900

Markprince1 — Mon, 07 Aug 2023 10:17:59 GMT

Hi any chance you can find out why it’s saying delayed the lady on the phone said it should come today or latest tomorrow my new router ? I’m having a little bit of fluctuations on my wifi dropping in and out in another room and the box was sent to me a long time ago so there sending me a new one as think it might be faulty . Can you please find out a delivery date