This topic

FTTC speed dropped by 20-25 mb in the last week

CocoPops — Mon, 21 Aug 2023 08:50:12 GMT

Good morning

I just returned from holiday to find that my broadband is running slower than usual.

Normally, I get download speeds of 75-70 and upload speeds of 18-20. However, now I'm only getting around 50 for download and 18 for upload.

Product code:Hub

Serial number:+091298+2024040737

Firmware version:v0.39.01.04077-BT

Firmware updated:Tue Jun 20 13:06:17 2023

Board version:R01

GUI version:1.77 20_05_2022

DSL uptime:0 days,00 Hours04 Mins27 Secs

Data rate:20 Mbps / 54.999 Mbps

Maximum data rate:25.052 Mbps / 75.104 Mbps

Full Fibre (FTTP) Mode:Off

Noise margin:8.6 / 11.3

Line attenuation:7.6 / 15.9

Signal attenuation:7.6 / 16.1

VLAN id:101

Upstream error control:Off

Downstream error control:Off

Data sent / received:19.6 MB Uploaded / 370.4 MB Downloaded

Broadband username:bthomehub@btbroadband.com

Public Wi-fi status:Activated

2.4 GHz wireless network name:BT-M8AJ3W

2.4 GHz wireless channel:Smart (Channel 11)

5 GHz wireless network name:BT-M8AJ3W

5 GHz wireless channel:Smart (Channel 36)

Wireless security:WPA2

Wireless mode:Mode 1

I don't have a dial tone on my corded phone, so I couldn't perform a silent line test with it. Instead, I used my phone connected to the hub and didn't experience any issues.

Any thoughts?

Thanos in advance

Re: FTTC speed dropped by 20-25 mb in the last week

imjolly — Mon, 21 Aug 2023 09:26:13 GMT

was the hub left on when you were on holiday? connection time is only 4 min was that manual reset? have you been resetting hoping speed will return?

Re: FTTC speed dropped by 20-25 mb in the last week

CocoPops — Mon, 21 Aug 2023 10:43:37 GMT

Hi imjolly
I'm glad to see you're still around, helping the community. You helped me out a couple of years ago.

Yes, it was on while I was away. I performed a manual reset when I noticed the drop in speed.

Re: FTTC speed dropped by 20-25 mb in the last week

imjolly — Mon, 21 Aug 2023 10:59:20 GMT

hope we can help again

by manual reset do you mean just switch off and then on? i would check the logs and see if the connection has been dropping when you have been away as that would account for speed drop

Re: FTTC speed dropped by 20-25 mb in the last week

CocoPops — Mon, 21 Aug 2023 12:22:58 GMT

Yeah mate done a reset via the hub login.

Checked this morning to see if the box was alright and had no issues. Tried to check the line via the master socket so that knocked the net off also.

Will have a good look through the logs.

Cheers