This topic

Slow Upload Speed

heihei — Mon, 21 Aug 2023 11:27:46 GMT

Am only getting 0.6Mbps upload - any idea on how to speed this up?

Re: Slow Upload Speed

imjolly — Mon, 21 Aug 2023 12:08:00 GMT

you need to give more information

what internet connection do you have - old style copper, fibre to cab and copper to home or fibre to home are you testing using ethernet or wifi? if wifi try ethernet

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Slow Upload Speed

heihei — Mon, 21 Aug 2023 13:53:22 GMT

Re: Slow Upload Speed

heihei — Mon, 21 Aug 2023 13:56:04 GMT

Product name:

BT Hub 6A

Serial number:

+084319+NQ92734551

Firmware version:

SG4B1000E081

Firmware updated:

25-Feb-2023

Board version:

1.0

Gui version:

1.126.0

DSL uptime:

3 Days, 0 Hours 0 Minutes 43 Seconds

Data rate:

800 kbps / 20.00 Mbps

Maximum data rate:

1258 / 22739

Noise margin:

20.3 dB / 7.5 dB

Line attenuation:

88.1 dB

Signal attenuation:

10.7 dB / 32.4 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

600 MB Uploaded / 3 GB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-2TJQ

2.4 GHz wireless channel:

Smart (Channel 11)

5 GHz wireless network name:

BTHub6-2TJQ

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

MAC address:

D0:57:94:C7:65:BF

Software variant:

Boot loader:

0.48.8-sec

Re: Slow Upload Speed

heihei — Mon, 21 Aug 2023 13:56:59 GMT

Speed noted in the original post is via ethernet. Not sure what the connection is to the router the other side.

Re: Slow Upload Speed

imjolly — Mon, 21 Aug 2023 14:01:10 GMT

@heihei

you are not going to get much faster speed and in fact you are not much better off than you were on previous adsl. you are obviously a long way from your street cabinet

however from dslchecker you have FTTP fibre to you home available and you could upgrade and get a far faster and more stable connection. speed choice would be yours from 150mb to 900 mb

try phoning either FTTP TEAM 08005874787 but if redirected to CS then hang up and try later or try retentions 08007831401 and see what you get offered to upgrade

Re: Slow Upload Speed

heihei — Mon, 21 Aug 2023 14:08:11 GMT

That's awesome - many thanks for your help.