Horrendous ping and speeds with massive latency to the default gateway

elementxi — Tue, 22 Aug 2023 22:01:41 GMT

Hi there!

Sorry for this to be my first post however I am having issues with my FTTC 70mb broadband.

Its becoming a regular occurrence where all devices (wired and also wireless) experience massive slow downs and it is affecting my business. Even at hours (like now) where I would of thought it might ease because of congestion or something on the line, I am having 0.4mbps download and upload.

I have factory reset my router, with no change.

I did a traceroute and found that there is huge latency at the 2nd hop which BRAS (Broadband Remote Access Servers),

what would be the cause of this and how can I get BT to fix this as their speedtests and diagnosis tools never seem to do me any good!

Tracing route to google.com [142.250.187.206]
over a maximum of 30 hops:

1 6 ms 1 ms <1 ms 192.168.1.254
2 924 ms 999 ms 1084 ms 172.16.16.138
3 * * * Request timed out.
4 700 ms 722 ms 755 ms 62.172.102.78
5 618 ms 17 ms 23 ms 62.172.102.53
6 879 ms 967 ms 1093 ms 109.159.253.3
7 1176 ms 1103 ms 257 ms 209.85.253.95
8 473 ms 16 ms 11 ms 142.251.54.33
9 333 ms 653 ms 658 ms 142.250.187.206

Any help would be greatly appreciated 🙂

Re: Horrendous ping and speeds with massive latency to the default gateway

Keith_Beddoe — Wed, 23 Aug 2023 05:15:11 GMT

@elementxi

and it is affecting my business

Welcome to this user forum for BT Retail phone and broadband customers.

Welcome to the BT Residential Customers forum

As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

Thanks

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Horrendous ping and speeds with massive latency to the default gateway

Re: Horrendous ping and speeds with massive latency to the default gateway