This topic

Full Fibre Availability

Jamie7 — Wed, 23 Aug 2023 06:45:39 GMT

I`m in a situation where, waiting on Full Fibre, i discover all other postcodes around me (literally over the street) have Full Fibre but i`m being told they haven`t installed yet,

Openreach map shows my area has all the necessary exchange work carried out, so i don`t understand why i`m missing out on Full Fibre when my neighbours are enjoying theirs?

Any contact numbers/links i could use to push this along would be appreciated.

Jamie

Re: Full Fibre Availability

imjolly — Wed, 23 Aug 2023 06:58:31 GMT

enter your phone number or failing that your address and post results are you a BT broadband customer?

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Full Fibre Availability

Jamie7 — Wed, 23 Aug 2023 07:08:45 GMT

Thanks Rev, acronym over load on that link . . .basically says not available, but how do i get Openreach to install down my street ?. .. . . . as i say neighbours have Full Fibre

Re: Full Fibre Availability

imjolly — Wed, 23 Aug 2023 07:43:15 GMT

try Superfast Fibre Broadband | Openreach

you cannot get openreach to install in your street - openreach decide areas that they will install FTTP

does your phone line come underground or from poles?

Re: Full Fibre Availability

Jamie7 — Wed, 23 Aug 2023 08:07:41 GMT

poles, chatted to Openreach and they said the have to fit a "box" to the new pole outside my house, don`t know when though

Re: Full Fibre Availability

Jamie7 — Mon, 04 Sep 2023 07:29:22 GMT

would you know the criteria Openreach use on making the decision to install Full Fibre ?

Re: Full Fibre Availability

imjolly — Mon, 04 Sep 2023 07:50:49 GMT

only openreach know where and when they will start installing Fibre

Re: Full Fibre Availability

pippincp — Mon, 04 Sep 2023 08:01:00 GMT

If only it was a matter of just fitting a box to a pole, but it isn't.

Frustrating as it is the network has to be built and like it or not the easiest builds tend to be done first for obvious reasons unless there is seperate funding available.

Openreach are pushing out FTTP as quickly as possible but there always will be areas which will take longer for technical or economic issues. It happened with FTTC as well.

Re: Full Fibre Availability

dephead2004 — Mon, 04 Sep 2023 21:12:12 GMT

In the same boat. Fibre up a pole opposite us, connectorised block with availability and no fibre available on openreach checker. Down the road is a primary school also not available, nearby 14 flats not available, even one half of a semi not available whilst it's attached neighbour has it installed and working.

Is this because the database is wrong or because someone hasn't finished the job?

Any advice would be welcome.

Re: Full Fibre Availability

36ULW — Mon, 04 Sep 2023 21:28:52 GMT

Most likely your house is served by a PON yet to be Surveyed, Built and Commissioned.

It’s not uncommon for 2 separate PON’s to cover opposite sides of a street.

Re: Full Fibre Availability

dephead2004 — Mon, 04 Sep 2023 21:38:11 GMT

what's a PON please?

But really is it possible to have two semis where one had and the other hasn't got FTTP?

Re: Full Fibre Availability

36ULW — Tue, 05 Sep 2023 06:00:01 GMT

PON, Passive Optical Network.

They refer to a PON, which will have its own unique PON Number, which covers a small geographical area and has X amount of NAD Keys Assigned to it, NAD Keys being Customer Premises, Residential or Business.

A PON will usually only have one Splitter but occasionally may have two and in very rare cases three.

And no, it’s not uncommon for one house to be on one PON and the immediate Neighbour to be on another. I see it all the time.

In fact my brother himself has this same issue, he can’t get FTTP but his neighbour can, I won’t go into to much detail but it’s because their existing copper lines that are underground are fed by different Copper DP’s and the ducts for them are on different tracks.

Or in your case it could just be a Database Error, without actually seeing what Openreach can see I’m only second guessing.

Re: Full Fibre Availability

dephead2004 — Tue, 05 Sep 2023 06:09:36 GMT

That's really helpful @36ULW . Thanks.

TThe old copper and new fibre in fact run past our house in the same ducting from the DSLAM ( see, I know that one!) About 1km away.

Then they emerge to be overhead cabling and fibre from a box duct cover. Everything to the east gets it and to the west of this duct cover doesn't

Interestingly, after the group of houses which have supply, there is a very long run (1km) via various circular and rectangular boxes to a single dwelling owned by a Peer of the Realm.

Re: Full Fibre Availability

dephead2004 — Wed, 06 Sep 2023 09:52:33 GMT

Nailed to our pole is a handwritten note from when the fibre was installed. It says *QCT under lid closef to the pole*

Anyone know what that means?

BTW openreach have replied to say you are not connected and there are no plans to do so.

Bit silly really when it would be an easy win with 14 flats 4 houses and a primary school within sight

Re: Full Fibre Availability

36ULW — Wed, 06 Sep 2023 12:06:44 GMT

Never heard of an Acronym, ‘QCT’.

I’d hazard a guess it’s just the last 3 letters of a CBT ID.

Unlike Copper DP’s, which are numbered, i.e. DP7224 FTTP CBT’s are lettered.

Usually all the CBT’s on a PON are similar so Engineers will normally only refer to them as the last 3 letters, i.e. CBTETCBS, CBTETCBT, CBTETCBU, and so on.

Re: Full Fibre Availability

dephead2004 — Wed, 06 Sep 2023 12:28:18 GMT

@36ULW yes that's what I thought as this pole does not have an external CBT at the top of the pole.

That makes it even more frustrating as there is clearly capacity and it's probably live, just that no-one recognises it as such.

Re: Full Fibre Availability

Warkman58 — Thu, 18 Jul 2024 09:11:42 GMT

Hi all, I have the same issue, half the street has Full fibre, the rest not.

No poles, all lines are underground. We have had tge usual bunch of alternative suppliers come round trying to sell their service, so tgey know that FF is aroubd us

It's just strange, no plans to finish off the road and been like it for 12 months now

Re: Full Fibre Availability

Warkman58 — Thu, 18 Jul 2024 09:30:43 GMT

Ok, so I went to tge open reach site as posted before, my tel number now being digital voice didn't show, so I did it by address

Results were to a layman strange,

FTTP is not available.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

So, I think we are n8t getting FF?

sorry for the length of the post

VDSL range A clean showed 80 high 70 low and unavailable,

But then FTTP on demand 330 downstream and 50 upstream and marked as available?

FTTP Priority exchange was N

WRL withdrawal was Y

SOADSL restriction was N

Then their followed the following information;

Re: Full Fibre Availability

dephead2004 — Thu, 18 Jul 2024 10:18:51 GMT

Basically that means there is no chance!

And now in our neck of the woods our immediate neighbours have gor fibre by some special arrangement as it's a new install. Now there's a thought.....

Re: Full Fibre Availability

iniltous — Thu, 18 Jul 2024 10:32:05 GMT

It doesn’t mean ‘no chance’ at all , it means there currently is no FTTP from OR available , it gives no indication at all as to when the situation may change , it may be weeks away , may be years away , the wholesale checker is no indication of timescale.