This topic

Why after at at least 3 years of promises of full fibre don't we have it.

Stillnofibre — Fri, 25 Aug 2023 10:58:08 GMT

I stayed with BT as they said they would upgrade to full fibre to premises "Soon".
All that happened is my bill go's up each year for the last 4 years. I did work from home but am now retired.
Seems a bit of a P*** Take to me.

EX IT manager for gov dept/programming brackground so no daft answers please 🙂

Though the service is reliable everytime I put in a search to see when I will get an upgrade at my postcode I don't get any sort of date.

Is it just a con to stop people moving to other providers, it's beginning to seem like it to me.
Opinions please...

Re: Why after at at least 3 years of promises of full fibre don't we have it.

imjolly — Fri, 25 Aug 2023 11:05:46 GMT

BT retail just like SKY, TT have no control over when or where fibre will be installed as that is down to openreach. unless there is Virgin or an Altnet available to you then moving to another provider that uses openreach will not get you fibre any sooner

check https://www.openreach.com/fibre-checker

enter phone number https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Why after at at least 3 years of promises of full fibre don't we have it.

Stillnofibre — Fri, 25 Aug 2023 11:17:09 GMT

Every time I try that I get not yet available (tried several times), but everytime BT contact me they say its imminent.
Yes I am aware that openreach is now separate from BT and has been for several years). So are BT users penalised deliberately for some reason then as there are other providers in the area offering full fibre.

Re: Why after at at least 3 years of promises of full fibre don't we have it.

Stillnofibre — Fri, 25 Aug 2023 11:18:40 GMT

BTW do you not think it unreasonable for a company to offer something and then not provide but stil charge the same price for a product. I certainly do.

Re: Why after at at least 3 years of promises of full fibre don't we have it.

imjolly — Fri, 25 Aug 2023 12:09:41 GMT

@Stillnofibre

any other providers in your area offering FTTP are not using the openreach network but as I said either virgin or other altnets with there own equipment. however if you know of another provider using openreach FTTP then please post

Re: Why after at at least 3 years of promises of full fibre don't we have it.

iniltous — Fri, 25 Aug 2023 12:20:00 GMT

I cannot follow your logic ,’do you not think it unreasonable for a company to offer something and then not provide but stil charge the same price for a product’

BT charge for the speed of the service, this is the product , irrespective of the medium it’s provided over , so if you were on Fibre Essential 40Mb , the price is the same regardless of FTTP or FTTC, obviously some on long lines may not get 40Mb on FTTC , whereas they would on FTTP , but that’s a consequence of the technology, some one close enough to the FTTC cab ( and that’s the majority) will get the full 40Mb if that’s the profile they purchase, someone on FTTP has the option of faster profiles , but they cost more .

OR are rolling out FTTP at a pace greater than any Alt Net , but obviously they cannot provide everywhere simultaneously.

Re: Why after at at least 3 years of promises of full fibre don't we have it.

Stillnofibre — Fri, 25 Aug 2023 12:26:15 GMT

My problem is that they have entered in to an agreement to provide it which is why I am on the package I am on but I think waiting 3 years is excessive don't you? Especially when they keep offering me a package upgrade which is the one I am on already and supposed to be full fibre.

Openreach and BTs contractual arrangements are not really the issue.

I see openreach vans everyday in my area. At one point 6 months back I saw some other contractors (not openreach ) and as they had the pavement up outside my door I enquired causally what they were doing. They said we are putting in fibre optic cabling for your area.

Well obviously not for BT customers I guess.

Re: Why after at at least 3 years of promises of full fibre don't we have it.

Stillnofibre — Fri, 25 Aug 2023 12:27:24 GMT

I am paying for a service I am not getting.

Re: Why after at at least 3 years of promises of full fibre don't we have it.

imjolly — Fri, 25 Aug 2023 12:33:58 GMT

@Stillnofibre

you are paying for a service which you are getting as per your agreed contract. If you are no longer in fixed term contract with BT then just leave and move to ISP who will provide you with FTTP - but will not be openreach

Re: Why after at at least 3 years of promises of full fibre don't we have it.

Stillnofibre — Fri, 25 Aug 2023 12:45:18 GMT

Yep thats my point. It looks like that's my only remedy I guess.

Re: Why after at at least 3 years of promises of full fibre don't we have it.

licquorice — Fri, 25 Aug 2023 13:11:38 GMT

@Stillnofibre wrote:

EX IT manager for gov dept/programming brackground so no daft answers please 🙂

You should perhaps consider your question in that case.

Re: Why after at at least 3 years of promises of full fibre don't we have it.

Stillnofibre — Fri, 25 Aug 2023 13:11:44 GMT

There is no availability date from Openreach in my area at all. Just a hint at 2026 lol. So why BT have kept deliberately misleading me I really don't know? Trading standards next port of call I suppose?

Re: Why after at at least 3 years of promises of full fibre don't we have it.

Stillnofibre — Fri, 25 Aug 2023 13:16:09 GMT

Yep, I should have dumped them 3 years ago really, but unfortunately two close bereavements rather took my focus of the matter in hand.

Re: Why after at at least 3 years of promises of full fibre don't we have it.

gg30340 — Fri, 25 Aug 2023 13:56:21 GMT

@Stillnofibre wrote:
There is no availability date from Openreach in my area at all. Just a hint at 2026 lol. So why BT have kept deliberately misleading me I really don't know? Trading standards next port of call I suppose?

Do you have it in writing the time scale in which BT stated that FTTP will be installed to your property?

Please keep us updated how you get on with Trading Standards although I suspect I know what the out come will be.

Re: Why after at at least 3 years of promises of full fibre don't we have it.

Stillnofibre — Fri, 25 Aug 2023 13:56:27 GMT

Could be worse at least its not chaining 6 ISDN lines together for a video conference.
Right I'm off then 🤣

Re: Why after at at least 3 years of promises of full fibre don't we have it.

Nigly — Sun, 20 Apr 2025 20:48:02 GMT

Hi.

I think stillnofibre is referring to the BT Halo 3+ contract with full fibre promise. I don't know how BT can promise something they don't have any control over delivery of? Do you think they are mis-selling a product?

Re: Why after at at least 3 years of promises of full fibre don't we have it.

pippincp — Sun, 20 Apr 2025 21:26:26 GMT

The full fibre promise only states " as soon as it's available in your area". There is no mention of when.

Re: Why after at at least 3 years of promises of full fibre don't we have it.

gg30340 — Sun, 20 Apr 2025 21:49:45 GMT

@Nigly

You are posting on a two year old thread which may have been resolved by now.

Re: Why after at at least 3 years of promises of full fibre don't we have it.

Nigly — Mon, 21 Apr 2025 08:15:13 GMT

It's still an ongoing issue.

Re: Why after at at least 3 years of promises of full fibre don't we have it.

Nigly — Mon, 21 Apr 2025 08:28:41 GMT

It is available in my area. Our cabinet delivers FTTP to houses near me, the closest being less than 10 metres. BT Openreach say I'll have it in July 2025. The website says by December 2026. For the last 3 years they've continually changed the goalposts. There are BT pits in the footpath so the infrastructure appears in place to be able to complete the work.